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I mean, hey, technology can be more disorienting and generally perplexing for some folks more than others. In this case though, the confusion runs so deep, it's so profound, that it's almost wholesome. It's like how can you be "mad" at someone who legitimately thinks that the way to submit an electronic payment is through putting physical paper checks into their computer? It's impossible. Impossible to be mad at that. For some more gold from the tech support world, check out this lazy manager who got caught lying, and then the employe who ended up getting promoted in the process.
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