Unhinged Client Gets Refund For Video, Still Thinks They Can Use It, Gets Shut Down

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Eric Lund
Jun 2, 2022 11:00 AM EDT

It's pretty well understood that if you say you don't like a thing and get your money refunded for that thing, you don't own that thing. But with mental gymnastics skills that could land this guy in the Stupid Olympics, this client was absolutely furious that he no longer held the rights to a video he didn't pay for. It's not uncommon for Karens to do this move to get an extra basket of chicken wings, but this gem of a man decided to do it for freelancer-owned marketing material. Iconic.

Still in shock of the sheer audacity of this guy, OP has been getting the video blocked on different channels because this guy really has a can-do attitude that seriously compliments his garbage business skills. What a world.

Here are some more entitled people and their fantastically bold moves.

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  • 01
    Font - Posted by u/my-3Dnet 15 days ago 52 3 Client gets a full refund, still insists to use my work and threatens with a lawsuit if I take it down LONG This is going to be a very wild ride. In my 5 years as a freelancer, I have never experienced such a level of audacity. I initially considered posting the chat history, but I think it's easier to follow as a text version. So here's what happened:
    via my-3Dnet
  • 02
    Font - A few weeks ago I had a client on one of the biggest freelancer platforms. Instead of contacting me in advance for a briefing, he ordered directly. His order description already raised some red flags because he sent along videos of his competitors and titled them "shi*ty". That's not normally how a serious businessman works. This was, how could it be otherwise, an EnTrEpreNeuR who wants to conquer the world of metaverse with his innovative idea. His company works with credit cards and pay
    via my-3Dnet
  • 03
    Font - I have many gigs that are already going well and are super rated. However, this was my first customer of a new gig that I put a lot of effort into. And he also got some good reviews as a client (which is not super meaningful to be honest - sellers rate clients with 5* most of the time, even if they had a bad experience). But despite the red flags, I wanted to do my best and get a good review in to get my gig rolling. I sent him a script with all the details as well as the voice over. And
    via my-3Dnet
  • 04
    Font - The client, however, contacted me the very next day and was not very pleased. He insulted the work (not maliciously, but very unprofessionally) and didn't seem satisfied at all. At the same time, he managed not even to define what exactly was the problem. He didn't say "I want to change something at second 0:38", but "The graphic looks too old", "Watch the video and you'll see what doesn't fit". He was apparently looking for a completely different animation style, which I don't offer. He
    via my-3Dnet
  • 05
    Font - So I offered him a refund and pointed out that after a cancellation he of course has no rights to the script, visuals, sound or music. This was customized content and licensed content from Envato (music/sfx), whose license is only valid after successful project completion and payment as stated on my page. Wordlessly he accepted it and got his money back. Fast forward a week: I frequently check the websites and channels of cancelled projects to make sure they don't use my work after all. A
    via my-3Dnet
  • 06
    Font - That's when he completely lost his mind. He started spamming me that he will not accept such false accusations. "After all, he had paid for the first version of the video, but since I was so lazy and decided to give him the money back, that was not his problem. He still has the rights to use it." I explained to him, even with screenshots of the Terms of Service, our chat history and logical arguments, that this makes absolutely no sense and that he is violating the terms of use of multipl
    via my-3Dnet
  • 07
    Font - Sue for the unlawful use of a video you do not own by right? I told him I was looking forward to it and would like to see the lawyer that takes this case. I told him I was ending the conversation and taking further action from here. After that, I blocked him. YouTube actually responded very quickly. Within two hours, the video was deleted. Suddenly I received a new order. It was him, of course, who now tried it a bit "friendlier" via a (forbidden) second account. "As a sign of his good wi
    via my-3Dnet
  • 08
    Font - The dude had the audacity and ordered a gig that wasn't even worth half as much as the original order while making it look like he does me a favor. So now he demanded the licence rights for less than half and in addition he wants to leave me a super nice and sincere review afterwards of course :). How could I refuse that generous offer. I told him that I don't want to work with him now or in the future and contacted the customer support again to cancel the order. He then stated: "Good! So
    via my-3Dnet
  • 09
    Font - He went on and contacted the Customer Support to tell "his side of the story". He lied about pretty much everything. Told them I cancelled the order without his permission which is technically impossible. Clients do have to manually accept a cancellation, they can even decline it. It's literally visible to anybody in the order. Support contacted me and asked what happened with this guy who seems to have a breakdown. I explained them everything with proof of the conversation. The customer
    via my-3Dnet
  • 10
    Font - Just yesterday I had to strike the video again. This time he uploaded it to Vimeo thinking he can get around the YouTube Strike. If he keeps trying, I will take his entire company page offline via DMCA request. Maybe a bit childish, but I have now made it my life's work. This dude usually seems to get away with it, this time he got the wrong guy. If you have any other ideas about what to do in cases like this, feel free to share them. I'd appreciate it! I have a feeling that this isn't th
    via my-3Dnet

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