'I'll stuff you in that washing machine': Crazy hotel Karen throws tantrum at front desk employee at 1 AM, chases her into the laundry room

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Ben Weiss • Writer and Editor
Mar 12, 2023 4:00 PM EDT

If this isn't the premise for the next best horror comedy, I don't know what is. This Karen decided it was a good idea to leave her husband in their hotel room in the middle of the night and unload all her pent-up aggression onto the front desk employee, who was innocently working the night shift on her own. The employee shared her side of the story via this thread on Reddit's r/TalesFromTheFrontDesk subreddit.

 

Apparently, Karen thought she could get away with this behavior because her husband is an esteemed guest. What she didn't realize was that aggressively threatening someone on security camera footage truly speaks for itself. On another note, shouldn't we really be protecting our night shift workers from Karens like this by at the very least giving them more direct access to security? There is no way it needed to go down like this, and that is partially the fault of the hotel managers. Keep scrolling below for this tense encounter. 

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  • 01
    Font - "I say good morning to a guest and she tries to [-] jump me" HOTEL
    via Marten Bjork
  • 02
    Font - "I'll Stuff You in that F Washing Machine." Epic The police are gone, and I haven't made a post in a while, so here it goes. At 1:05AM, I was minding my own, sitting at the front desk. A blonde forty-something woman comes down, tugging a coat over her arms. I greet her with a smile. "Good morning!"
    via u/crabdancer64
  • 03
    Font - The woman looks at me and rolls her eyes, asking me what time it was. I tell her the time, and she grumbles, "I got here at 8PM and I'm awake at 1AM, ask me again if I'm having a good morning." Ah, so we have a tired, grumpy guest. Well, it is early, and I am on a night schedule, so it's no biggy. Doesn't bother me. I just laugh it off and mention how tired she must be, hoping to smooth over her attitude with some positivity. But we only went downhill. She mentioned something about the ho
    via u/crabdancer64
  • 04
    Font - "Are you the owner?" I blinked a few times. "No, I'm night audit." "Then don't say 'we'. You are not 'we'. You don't own this building." She banged on the fireplace a few times before tightening her coat around her. I thought for a few seconds about how odd this interaction was. If anything, this was a thead encounter, but since she came from the elevator, she had to be a guest. The side doors were locked, and she mentioned paying for the room, so this had to be someone staying here inten
    via u/crabdancer64
  • 05
    Font - "What's your room number?" I asked, hovering my fingers over the keyboard. If anything, this sounded like a complaint in the making, and after one of my last stories about a flood of complaints, I wanted to give my boss a heads-up about a future issue so he could address it ASAP. I mean, he told us our location gets fined $150 per complaint. But the woman told me she didn't know her room number. I raised a brow. "I can use your last name, then." "I don't want to give you that." She looked
    via u/crabdancer64
  • 06
    Font - "Then you need to leave," I told her, giving her the option to either return to her room or go outside. I really did not know how to continue. I was sure she was a guest, so I wouldn't have said anything if she went back in the elevator, but in the lobby fighting me was one place she shouldn't be. If she went outside, I'd ask her her name again to verify her identity. I was getting a little worried about this confrontation. however.
    via u/crabdancer64
  • 07
    Font - She pulled a key out of her pocket. "You don't get to f tell me what to do. I have a room here." Ah, so she does have a room here. Except now it escalated, and she was fast approaching me. There is no security guard, and I was starting to feel afraid. I told her if she did not leave the lobby, I would have to have police come and remove her. "I will do what I fu want. Call the police. See if I care."
    via u/crabdancer64
  • 08
    Font - My hands were shaking. She was right up in my face. I didn't feel like I could further deescalate the situation, and she was obviously not acting right. I have never, not in my life, had a confrontation like this. I grab my phone and my keys and head into my safe zone, the laundry room, to remove myself from the situation and calm us both down. Yes, I was still going to call the non-emergency number because I needed some assistance in figuring out what to do with her (no training on situa
    via u/crabdancer64
  • 09
    Font - I whispered into my phone so I wouldn't anger that woman further, watching her from the front lobby cameras. The woman left the bell and began to rummage through our Uber cards, yelling about how I had "white privilege" and I was a "white b Up until this time, I assumed she was a white woman, too, but she may have been white passing, I don't know, nor does it matter, it's just part of the story that will come back up later. I watched as she eventually exclaimed she doesn't have to wait he
    via u/crabdancer64
  • 10
    Font - The woman abandoned the door and went to the low area of the front desk. I held my breath. The laundry room door was ajar, and I was hiding in a corner, but she could still see in to the room (not at me). "I'll stuff you in that fl washing machine," she said, and I repeated it to the lady on the phone. Thankfully, the crazy woman decided against hopping the counter, and I watched as she went to our north facing door. She put her hood on, held the door open for a cigarette (because why wou
    via u/crabdancer64
  • 11
    Font - I tell him the story above, reminding him I also have cameras to back me up. He asks me what I want to do, and I tell him she has got to go. The officer advises me against it, which I thought was odd, but I told him that I am the only one on site, and she was no longer welcome. He says okay, and she is brought through the front door. If looks could kill, you guys wouldn't have this story. Anyways, I'm finally given her name and room number, and she/her husband are the second highest shiny
    via u/crabdancer64
  • 12
    Font - He didn't seem surprised that his wife got him kicked out of the hotel at 2 in the morning. He has a Nigerian first and last name, and the cops told me the woman was ranting and raving about how racist I was. I, again, told the police I have cameras to back me up, and they told me they believed me, regardless. This was the second white woman this month that took it upon herself to call our front desk racist to their husbands without us ever seeing said husband. I have no explanations for
    via u/crabdancer64
  • 13
    Font - The cops tell me to go back into the laundry room while the couple wheels their luggage through the lobby and into their vehicle. They were nice enough to wait while the thead on de-iced the windshield, and one of the officers chuckled as the woman flipped them off. We talked about her testimony, how it was absurd, and the high probability that she was something. I try getting a hold of my boss to see if I did everything right, but he has told me in the past that he turns his phone off at
    via u/crabdancer64
  • 14
    Font - I'm scared to think about what that woman would have done to me if the door wasn't locked, or if she jumped the counter. She was really twisting that handle. Do I think she would have put me in the washing machine? No, but I've never been beat up before, so I don't really know how to defend myself. I left the lobby to deescalate the situation, but she wanted more. I hope my boss does not refund her. I would like to know if I can contact the franchise and report her somehow, since the acco
    via u/crabdancer64
  • 15
    Font - SignificantAioli84 . 5 hr. ago That is the scariest thing I have read! I am a big guy and I would have been scared. Absolutely pursue reporting her. Attempted assault negates any shiny- ness either has accumulated.
    via u/crabdancer64
  • 16
    Font - crabdancer64 OP +3. 5 hr. ago I tried calling Customer Service and they told me they can't help me. I will be contacting my boss and demanding some sort of punishment lol I am a 22 year old woman and could not win that fight if I dared - hence why I went to another room to try and calm both parties.
    via u/crabdancer64
  • 17
    Font - The only issue is it's her husband's account, so I don't know how they'll prevent her from just rejoining him on his trips.
    via u/crabdancer64
  • 18
    Font - Poldaran +4.4 hr. ago The police are gone Welp, that's always a, uh, good start to a story. I think you did just fine. If your manager isn't going to be available to answer calls, always err on the side of calling police if you feel remotely unsafe. And remember to shut the door to the laundry behind you next time.
    via u/crabdancer64
  • 19
    Font - Herecomestrouble1225 +1. 4 hr. ago I feel for all of the people who don't have security because I am one of the lucky ones that the security we hire are off duty police. Don't get me wrong but the hotel I work at is about 1000 rooms but because it is between 2 parks where the homeless camp we need the security.
    via u/crabdancer64

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