'You don't get a refund': Guy exploits returns loophole to get his money back
Some retail companies have stupid rules; there's just no way about it… this seems to be particularly common when it comes to returns. To a degree, this is fair; they've got your money, you've got your stuff—it's done, and any interaction they have with you once that transaction is complete will cost them money.
If you've got an issue with your product, they'll have to take the time and resources to address that. But returning a product is worse; they have to take the time and resources again, except have the added disadvantage of losing a sale and needing to restock that item—which may no longer be in "brand new" condition. From their point of view, maybe you should have considered your purchase for a bit longer before making it.
Still, the qualifiers companies come up with for returns can be baffling, making the requirements as complex as possible to discourage returners. "You can only return your item if you clap three times on the eve of the full moon while singing a ballad and shaking a tambourine."
This customer, u/dubilendar, got fed up with a store's extremely specific returns policy and decided to work a loophole in order to get their money for their return, sharing their experience to Reddit's r/MaliciousCompliance subreddit afterward.
Keep reading to see some selected screenshots. For more, check out this entitled customer who threw a tantrum and was thrown out by security.
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