'What are you? Her personal shopper?': Difficult customer insists on getting receipt before paying, later demands refund after they won't handle shipping

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Ben Weiss • Writer and Editor
Apr 6, 2023 2:30 PM EDT

It all started with a Karen walking into a toy store...

 

You know you're in for a story when Karen marches into your store, points at you, and demands to be helped immediately. As you brace yourself for what is likely to be a memorable encounter, she hands you the three most expensive items in the toy store and then demands a receipt before she pays. Now, if you've ever been to any store in your literal life, you would know that this is simply not how transactions work. After explaining this to Karen several times, finally she agrees to pay and move on.

 

But wait, it's not over yet. Now, Karen demands that the toys be shipped to London. Excuse me, ma'am? This is not a post office. Where do you think you are? Keep scrolling below for this Redditor's account of the whole story and for the funniest comments. When you're finished, here's another story about a customer discovering a clever loophole with regard to a refund policy.

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  • 01
    Motor vehicle - www 4 s Extra Chan 850 THE .... "This is a toy shop not a post office" PORTAL 2 DH COLLECTIBLES O BLANK STERE IREET ROBOTECHIC VF-1J ZORO
    via Erik Mclean
  • 02
    Font - This is a toy shop not a post office Medium It was a busy Saturday and I was one of two people behind the till. A woman entered the shop and came directly to the till checkouts, pointed at me and said "I want you to help me". This encounter automatically felt rude and patronising but I still came out from behind the till smiling and politely asked her what she would like help with. The woman proceeded to ignore my question and simply turned around and walked towards the Lego section, so I
    via u/HunterOdd7138
  • 03
    Font - Once we arrived at the Lego section she told me to "hold out my hands" as she proceeded to hand me the 4 most expensive Lego sets the shop sold. Then without conversing she walked straight back to the till checkouts while I followed carrying her items. As I was scanning the items through the till I could feel her staring straight at me, but I could tell she was not someone who would have appreciated polite small talk so I decided to just silently get on with it.
    via u/HunterOdd7138
  • 04
    Font - After I had scanned through her items she refused a bag, which I thought was odd as these Lego sets were not small and I could see she didn't have any bags on her, I told her the total sum of £496. However, she refused to pay me until she had seen her receipt which I told her multiple times was not possible as the receipt will only come out of the machine once the payment has been processed (something she clearly did not want to hear).
    via u/HunterOdd7138
  • 05
    Font - After explaining multiple times the ins and outs of any sort of transaction that the payment comes before the receipt, she eventually accepted defeat and paid for her items. However, as soon as the transaction was complete, she told me she wanted these items to be sent to a London for tomorrow.
    via u/HunterOdd7138
  • 06
    Font - I, very confused at this point, then began to explain to her that we don't do such requests, and if you want to send these to London you will have to do it on our own accord separately... I also gave her the option that she could order the same products online and have them delivered to London, but that was all I could do to help. As you can imagine she was most unhappy with my response and demanded an immediate refund. Once the refund was settled I apologised for any inconvenience as she
    via u/HunterOdd7138
  • 07
    Rectangle - Spottswoodeforgod 1 day ago Oh, and if you could assemble the sets as well... 335 Reply Share
    via u/HunterOdd7138
  • 08
    Gesture - ForeverDM_Lytanathan. 1 day ago Get paid to build lego? Win/win! 114 Reply Share
    via u/HunterOdd7138
  • 09
    Font - stalnox 20 hr. ago I feel like she may have confused the store you work at for something like Harrods or other big posh brands that offer delivery and stuff. I used to work in a big name store selling toys in London and we'd get asked the same 116 Reply Share
    via u/HunterOdd7138
  • 10
    Font - gromit1991 1 day ago Don't apologise to her. She was the one being inconvenient! 4 102 Reply Share
    via u/HunterOdd7138
  • 11
    Font - alvysinger0412 17 hr. ago Lol I don't know the culture of your store, but I can tell you that at retail gigs I've done, the beginning of the story would've been: she pointed at me and said "I want you to help me." I asked her what she needed help with. When she said she needed me to come hold items for her, I told her I was supposed to stay behind the counter. I dont carry other people's items and I don't wander around with them on demand. I haven't worked upscale retail either though, so
    via u/HunterOdd7138
  • 12
    Font - Vivid Sky 22 hr. ago I would have refused to help her from the beginning. She seems to think retail workers are servants. Hate these kind of customers.
    via u/HunterOdd7138
  • 13
    Rectangle - Embarrassed Place0 20 hr. ago she wanted you... to ship her purchases ... to London. ?!
    via u/HunterOdd7138
  • 14
    Font - AnnaBanana1129 14 hr. ago We ALL need to strive to stop apologizing for doing NOTHING wrong! I catch myself doing this so much and it's not necessary. I'm getting passive aggressive in my responses, and I've started the "sorry you feel that way" which is a non apology. When we say we are sorry for doing nothing wrong, it puts people on the offensive and gives them a reason to attack. I'm 100% not criticizing what you did. God bless you for getting through that without ending up on the new
    via u/HunterOdd7138
  • 15
    Gesture - DanielDelights 12 hr. ago Clearly too into victorian era shows. What are you? Her personal shopper?
    via u/HunterOdd7138
  • 16
    Font - jonnyappleweed 11 hr. ago Maybe she's a really rich lady that never usually does her own shopping so she was mad that she had to stoop to shopping herself as she usually has "people for that." This would explain her treating you like a weird butler person and not even talking much to you because you're just "the help"!
    via u/HunterOdd7138
  • 17
    Font - Danny Tigrawr 10 hr. ago Honestly I think it would've been fantastic that when she told you to carry the legos, instead just say, "I'll get you a cart!" and immediately turn heel and jog to the corral and retrieve one for her, refuse to touch the merchandise until she brings the cartful herself to the checkput till.
    via u/HunterOdd7138

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