'I can’t wait for [my boss] to come back to this': Absent boss gives vague instructions about client grievance form, coworkers drown her in paperwork

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    Font - "I can't wait for [my boss] to come back to this""
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    Font - My coworkers and I have decided to start filling out the forms мос So I'm going to be a little vague here because this happened recently. I work at a non-profit, and the majority of the employees have the same title save for the development person, executive director, and the person immediately above all of us same-title folks. The person who is directly above us (and in charge of us) is really not good at being a boss. She does her other duties well, but falls super short on the leadersh
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    Font - So much so that moral at work has been super low lately, and people are super fed up with her. She rarely comes to the office (says she works from home but it seems like she doesn't actually do anything), so when she is at the office, it's normally to correct someone's behavior or deal with issues the rest of us can't on our own. She goes back and forth between saying "you should be able to handle this on your own" to "this is the kind of thing you need to call me for" (her phone is const
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    Font - So anyway, drama ensues and we deal with it. Fast forward to now with this client grievance form, which is meant for clients to fill out when they are having issues with other clients that they haven't been able to solve on their own. Because our boss does not make it clear the things that we should or shouldn't handle, we were all unsure of when this form should be filled out by clients. Yesterday, I got to the office and saw a huge stack of them filled out. It turns out that everyone ha
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    Font - +1 13 hr. ago. D23fan11 edited 12 hr. ago . Make sure all the forms have a unique identifier so resolutions can be tracked, trainings updated, etc. it would be a shame if one of your colleagues really wanted feedback on issue #138257 and the boss just threw everything away. "This is an ongoing issue, as seen in the following reports, but our boss has refused to provide updated guidance." What starts as malicious compliance can lead to a new better manager.
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    Smile - mafiaknight 10 hr. ago Excellent idea! This is definitely the way to get some improvement in the workplace
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    Font - Mak Ok_Interview1206 13 hr. ago +1. It's awful when morale is low with little to no support from management. Hope it's eventually dealt with. But more importantly, please don't forget to follow up!
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    Font - Hot_Supermarket4369 OP 13 hr. ago . Yes, especially in our line of work, it's so important to have good managers.
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    Font - champagneanddust. 12 hr. ago Good management is hard, but it's easier than this nonsense. When you have a senior disempower and treat staff like children, then act as an inconsistent and unreliable parent, is petty teenage what happens.
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    Font - Go forth my child and order some boomer-era old-chool carbon-copy triplicate-numbered forms for multi-location filing and complaint tracking. And ask for her 'essential' input every step of the way - via email so her inbox is as flooded as her desk. By the end of the week we want to see photos of Mt Trackington!
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    Realistic-Phrase-256. 14 hr. ago Sounds like a fun way to them off.
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    Font - Hot_Supermarket4369 13 hr. ago OPⓇ Though I'm sure we'll all hear about it in our next staff meeting
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    Font - +3. 11 hr. ago SalleighG Someone I know has worked for multiple organizations doing similar work to OP. There have been substantial management failures in all of the places. Including places that started out well but eventually hired unreasonable management.
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    Font - A constant problem in all such organizations appear to be that competent workers will get assigned more and more and more work, and then the competent workers get blamed when the work is not all completed. For example if one given worker could reasonably complete one project and do some investigation and recommendations towards a second project, then the one worker will be assigned 5 projects, told that three of them simultaneously are the highest priority, and then fired for not having f
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    Rectangle - LibraryMouse4321 13 hr. ago Grievance #1: A boss who doesn't do anything and is never available.
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    Font - Augustus_B_McFee 9 hr. ago +1. The 'we've found a problem with how things work so we've developed a system to deal with it' and 'here's more paperwork for you' is a ven diagram with a single circle. I encounter such creative inertia in my work on a regular basis.
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    Font - bignides +2 12 hr. ago Seems like a post your should be making next week when she returns from vacation so you can include the fallout
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    Font - Hot_Supermarket4369 OP 12 hr. ago I promise I will update this! Sorry I didn't realize the etiquette is to wait for the reaction. I was just so excited that everyone is finally standing up to her nonsense in our own strange way

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