'It needs to be cleaned up': Hotel guest's kid makes a mess in the hallway, demands front desk agent to clean it up and slams the door in his face

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  • 01
    Facial expression - "As soon as he saw me s soon walking towards him, he went back in his room, slammed the door, and locked the deadbolt."
  • 02
    Font - If You Demand That The Front Desk Agent Clean Up Your Kid's Puke Trail, You're An hole. Do It Yourself. Long Parents of small children. Sometimes endearing. Sometimes sweet. Some of them don't care how their kid behaves and they let them screw up. And sometimes the parents are just entitled
  • 03
    Font - There were two families checking in. They each had their own small horde of young kids and a little baby. I managed to stick them both right next to each other on the second floor near the end of the hall so any disturbances to other guests would be minimal. Kids seemed well behaved- maybe a little loud but nothing crazy.
  • 04
    Font - Both rooms requested a Pack N Play be brought to their rooms, which I did myself. We have a couple sets of crib sheets available upon request (since people like to steal them if we hand them out smh). They didn't say anything, so I assumed everything was fine.
  • 05
    Font - And it was! Until it wasn't... it was like 9:30pm, I'm the only staff member in the building, and I got super busy all of a sudden. People crowding in my lobby, waiting to be checked in. Part of the job. But who do I see next in line but the dad from one of the rooms. We'll call him Joe.
  • 06
    Font - Joe steps up to the desk and says, "I hate to tell you this, but my son just threw up a little bit in front of the room." "Oh, okay.. I'm sorry..." and I looked at him in silence for a few seconds because even people with the bare minimum amount of decency will offer to clean it up themselves if we provide them with cleaning supplies.
  • 07
    Font - "It needs to be cleaned up." "Okay" "Soon" I gave an obvious glance at the lobby full of people before looking back at Joe. I said "I'll be there when I have a minute."
  • 08
    Font - "Good. We also need sheets for the cribs as soon as you can get them." "I'll try my best." And he went back to his room. About 15 minutes later, I was still inundated with people. Joe called the desk and said, "y'know what, just forget the sheets. It's taking too long. That mess still needs cleaned up."
  • 09
    Font - YES MY LIEGE. WHENEVER I GET A HOT MINUTE. LIKE I TOLD YOU FIFTEEN MINUTES AGO WHILE YOU STOOD IN THE CROWDED LOBBY KNOWING IM THE ONLY ONE THERE. I said, "okay" and hung up.
  • 10
    Font - It took probably another 15 or 20 minutes before I could actually get away from the desk. I put out the sign saying "I'm currently helping another guest- please feel free to grab some coffee or tea while you wait, and I will return momentarily." and then I grabbed what I needed. Face mask, gloves, disinfectant and fabric refresher, a couple trash bags, and an armload of rags.
  • 11
    Font - I stepped off the elevator and started walking down to where the room was. And "threw up a little bit in front of the room" was a massive f understatement. It looked like this kid had zigzagged his way down the hallway while continuously throwing up- periodically stepping on it in some places on his way. The elevator is in the middle of the hallway. This kid had left a puke trail from his room nearly to the elevator.
  • 12
    Font - The worst part of all this? I started walking down the hall with all my supplies, and Joe was standing outside his room. As soon as he saw me walking towards him, he went back in his room, slammed the door, and locked the deadbolt. Motherfu Like he was afraid I was going to make him help or something. And to add insult to injury, he'd set a trash can outside the room- right on top of some puke- with only a tiny bit of vomit in the bag.
  • 13
    Font - I rolled my eyes, dropped my and got to work. A zigzagged trail of bile, mandarin oranges, meat chunks, and an unknown white substance. I scraped off what I could with the rags and threw them away (no way would I expect housekeeping to deal with a dozen rags filled with vomit chunks. In the trash they go). And I wiped any liquid off the carpet the best I could. I plugged in the vacuum to get all the little bits and particles off the floor, which worked great. And then I wiped it again bef
  • 14
    Font - Still some stains on the carpet, so I left a note for housekeeping saying that I did what I could, but the carpet would have to be shampooed soon. I got back down to the desk to see a few other people waiting to check in. I had one guy admit he was getting annoyed until an in- house guest came in and told them that I was the only one there and had an emergency I had to take care of upstairs. And then he thanked me for the work I was doing on my own, which was nice.
  • 15
    Font - But I do not get paid enough to scrub vomit out of carpets. I probably wouldn't have been able to do it if I hadn't been a CNA before this job lol. Being a CNA really desensitized me to bodily fluids. Not that that made it any more pleasant a job. I gagged once. Hands and knees scrubbing puke. What a night.
  • 16
    Font - Joe, you're a shole. I probably would've helped if you'd just offered to clean it up yourself. But no. Just an entitled "it needs cleaned soon" and a door slammed in my face.
  • 17
    Font - pakrat1967 +3.4 hr. ago You should have left the cleaning supplies outside the room. Then either knocked on the door, or called the room once you were back at the front desk. And told them that either they clean it up themselves, or would be charged the maximum cleaning/damage fee. Make sure to record the mess first.
  • 18
    Font - If they pull the ol "I want to speak to your manager", or "I'm calling corporate". Tell them to go right ahead. Even a manager that typically doesn't have your back would probably tell "Joe" to pound sand.
  • 19
    Font - HeavyAd6173 . 4 hr. ago Had parents with kids about 6 and 9 yrs old in the bar at 1am even tho it was closed and the parents encouraged the kids to go behind bar and try the fridges while I was having a break not even taking into consideration the cctv I'm watching them on and then tried to defend their behaviour..... its incredible how some parents act. The whole point is to take responsibility for ur children wherever u are but guess that's difficult when most people can't take responsi
  • 20
    Font - LOUDCO-HD 5 hr. ago +3. If cleaning up vomit, or any other bodily fluids or solids, ever was required of me on the job, I would quietly hand in my name tag, bid everyone adieu, and walk out the front door. (I wouldn't put myself in the position in the first place!)

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