'I would just act stupid': Diabolical fast food employee gets back at sneaky Karen customers, commenters then solve mystery of broken ice cream machines

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  • 01
    Tableware - Posted by u/chickintheblack 2 days ago "Can I get a water cup?" STREET FOOD
  • 02
    Font - Back when I worked at a place that I oh so lovingly call "McDeath" (because your soul dies working there), one of the few times a day that I could be petty was when I worked front counter in the lobby. We had a soda machine in the lobby where people could refill their cup. Many people would try to get around purchasing a soda for $1 by asking for a water cup.
  • 03
    Font - The thing is, at the time our machine in the lobby didn't dispense water; only soda. So if someone asked for water, we would have to fill a small cup at the drive-thru's soda machine, which dispensed water. Don't ask me why it was like that because I wouldn't be able to tell you.
  • 04
    Font - The thing that pissed me off was that these people didn't buy food; they simply would come into the place trying to steal soda that was literally $1.08 for a large after tax. So I would have to interrupt the drive-thru's soda machine order to make a water cup for the customer, only for them to dump it out and get a free drink. The job already sucked but this was merely a waste of everyone's time.
  • 05
    Font - Here's where the pettiness happens. We had a switch at the front counter that could turn off the soda machine in the lobby. So whenever someone asked for water, I would give it to them and watch as they bee-lined it to the soda machine. I'd watch them immediately dump the water out,
  • 06
    Font - and before they could get a drop of soda, *click*, the machine would "magically" be shut off. I'd watch as they would try a couple more times to get soda, then have the audacity to come back to the counter and complain that the machine was not working. I would just act stupid and say *in customer service voice* "Oh,
  • 07
    Font - that's weird! That machine doesn't dispense water anyways, but I'd be happy to refill it for you if you'd like!". They would normally refuse and walk away grumbling. It was a small victory, but it felt so damn good watching these idiots think that they pulled one over me only to leave with nothing.
  • 08
    Font - nordicman21 2 days ago • The ice cream and shake machine must have a similar switch that flips off every time I hit the drive through.
  • 09
    Font - chickintheblack OP 2 days ago Lol at least at my store it was actually broken 70-80% of the time. I never got a straight answer as to why. Some said that it needed new parts but the store manager was too cheap and just tried fixing it over and over. Others said that the daily cleaning was never done right and fucked it up. When it was working,
  • 10
    Font - many times people ignored the beeping that signaled the need for more ice cream mix. When that happened, the ice cream came out mushy and couldn't hold its form for an ice cream cone, so we'd have to inform customers that we couldn't serve it unless they were cool with a sundae. Even then it was pretty sad looking.
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    Font - drazisil 1 day ago . Apparently, locations are very bad at running the nightly cleaning cycle (because it's a pain) and then get confused when the machine shuts off because they didn't. Sauce: my sister in law was a store manager
  • 12
    Font - djmcfuzzyduck +2 - 1 day ago It was the same with the coolatta machine at Dunkin's wayyyy back in the early aughts. There was just so much turn over the managers never bothered to train anyone to clean it. They also never told us about the silent alarm; opening a completely different store in winter alone... I
  • 13
    Font - couldn't find the light switch for the display case; here's a button near the case. It was not the display case light switch. Never found the switch. The officer that arrived to check on the store got free coffee.
  • 14
    Font - New-Seesaw9255 +1 13 hr. ago My brother says a similar thing. That the crew just doesn't know how to clean it because they weren't taught so it's always "oops it's broken"
  • 15
    Font - 1 day ago Ive heard the company that leases those machines has a monopoly and they intentionally made it faulty so they are constantly charging for service calls and making a killing off the franchise owners, who have no other option, they have to use that machine. Downstairs B
  • 16
    Font - roboticlasagna - 1 day ago Yep. There was a startup company called Kytch that was able to fix the machines but since Taylor is the only one authorized to repair it they weren't allowing McDonald's to use them. McDonald's and Taylor tried to reverse engineer a Kytch device of their own and got sued.

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