‘I kept track of everything’: Retail employee keeps track of times manager submits to Karens' requests, then tells upper management

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  • 01
    Font - Posted by u/moshthepoundsaway 13 hours ago Retail manager never backs me up and breaks store rules for customers. It backfired
  • 02
    Font - I Feel like anyone who has ever worked retail can relate to this. You go in the job and they tell you all the rules and things you can and can't do. Until a customer gets upset and gets a manager and then the manager comes over like "oh how could you not allow this sweet lady to not do this?" and
  • 03
    Font - uses their manager override to allow the customer to do whatever they want. Making them look like the hero and you look like the angry employee that didn't let them do what they wanted.
  • 04
    Font - Back when I worked retail I had this happen countless times. "This meal doesn't come with cornbread, that'll be an extra dollar fifty" manager comes over and gives them cornbread.
  • 05
    Font - "The discount you are talking about was a for a sale that ended two days ago sorry." they get p d at you and the manager comes over and gives them the discount anyway.
  • 06
    Font - I got super fed up with this and kept track of EVERYTHING a manger let happen. If a manager one time let a customer buy this for this amount of money. Every single time a customer asked about it I would call the manager over and get him to override it. I guess
  • 07
    Font - managers expect you to try to enforce the rule on the occasion they get pressed, they just fold and make you look like a j to a Karen customer. Well I got tired of it.
  • 08
    Font - The moment a Karen came in and asked for something clearly against policy I would just call that manager over and make him override and say "he does this all the time" to the customer. It happened to often that he
  • 09
    Font - had a meeting and got reprimanded by corporate. He mentioned me by name as the one who does it and when questioned I told them the same thing. "He did it all the time before and I just assumed that he as the manager was
  • 10
    Font - doing the right thing." He wasn't fired or anything but he stopped folding in front of customers and making me look like the j
  • 11
    Font - I'll never understand why managers never backup their employees on store policy.
  • 12
    Font - Normal-Yogurtcloset5 10 hr. ago I've worked retail at several places with horrible managers but the best place was at an art supply store. My manager's name was Leroy and he backed up the employees 100%.
  • 13
    Font - One day, a woman came in looking for something. I tried to assist her and she didn't like what I was doing and asked to speak to the manager. I got Leroy and, when the woman started to complain, he stopped her
  • 14
    Font - and said that he wanted to hear from me first. I explained the situation and then Leroy turned to the woman and said, "I interviewed him, I hired him, and I trust him. If that's what
  • 15
    Font - he said happened then I take him at his word." The women started to say something about the customer always being right and Leroy said that the customer isn't always right in his store so, she was welcome to be assisted by me, or she could leave.
  • 16
    Font - Both the woman and I were shocked. She was shocked because the manager didn't put up with her cr ) and I was shocked because, for the first time, a retail manager stood up for me. ↑ 1.1k Reply Share
  • 17
    Font - · Ballgame4 9 hr. ago Whoever said, "The customer is always right.", never met the customer. 355 Reply Share
  • 18
    Font - SuperPetty-2305 +2. 11 hr. ago I never understood this either. Even back when I was a manager. If my employees told a customer that what they wanted was against
  • 19
    Font - policy, then that's just too bad. My answer was going to be the same as theirs was. Some times I would get in trouble for not giving the customers what they want,
  • 20
    Font - but I never cared. I wasn't going to bend over backwards for rude, selfish, entitled people who thought they were above the policies/ rules. 53 ↓ Reply Share
  • 21
    Font - Zoreb1 +2 . 12 hr. ago "I'll never understand why managers never backup their employees on store policy." It is a power trip at it usually doesn't get back above them. For some reason your situation did
  • 22
    Font - (probably due to how often you had it happen which signaled some sort of notification or was caught by accounting). ↑ 450 Reply Share

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