'What would have been a 10 minute drive... ended up being a 4 day wait': One-hour-photo employee tells customer their photos are at another store, customer insists they're at the location 'on her way to work'

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    Hand - 克 四米小
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    Font - One Hour Photo (even if it takes four days) S spoiler Oc In the early 2000s when disposable cameras were all the rage and cell phones were mostly used for playing a game called Snake and making actual phone calls, I worked the service desk at my local grocery store.
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    Font - At said grocery store we offered one hour photo service. Customers would drop off their cameras or film canisters. We would process the film using a big machine full of chemicals. Then we would run that film through another big machine that printed actual photographs on
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    Font - actual paper. The process took about 15-20 minutes, most of which was spent waiting for the film to process. We charged a premium for one hour photo vs. 2 day pick up even though there was no difference in the time we took.
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    Font - A customer called asking to pick up pictures she dropped off at the other store across town about an hour before. I calmly explained that her photographs could not be retrieved at this location, since they are physically located in a store 3 miles away. She loudly insisted
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    Font - she could because our store was on her way to work. She was paying for one hour service so she was going to get it. Tired of the stupidity, I got her phone number and said I would take care of it. My first instinct was to drop it, then a light bulb went off!
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    Font - My plan was simple: drag this out one as long as possible. I called the other location to have them send the pictures through inter-store mail. It was a Monday and the photos went out on the next dry truck (Tuesday), to the warehouse to be sorted (Wednesday), sent on our next dry truck (Friday).
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    Font - What would have been a 10 minute drive to pick up the pictures ended up being a 4 day wait. And of course I charged her the one hour price plus a service fee for re-delivery.
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    Font - DeathKringle It's amazing how many brains break and screech to a halt when you say No and not happening. :) or a flat no. Lol
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    Font - Ranos131 It still astounds me when people think that just because they did something at one place that it means they did it at all places. 77 coloscotto OP Reply Share We're over here with linear time and three dimensional space while they're out there living like it's Interstellar.
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    Font - DoubleDareFan I guess I'll call it "Bank branch mentality" (BBM). When you deposit money at any bank branch, you can withdraw it at any other bank branch. Those with BBM do not realize most businesses do not, and cannot, work like banks.
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    Gesture - SpeakerForTheDeadJD This sparks joy.
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    Font - boho_carrot I'm only now realising that photo developing was don't by machines. I just always blindly assumed it was hand developed by a man in a dark room. TIL.
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    Font - coloscotto OP That was a thing too! (It still is actually as an art form). My high school had a dark room where we could develop black and white photos for the newspaper and yearbook. Fun fact: the lights are only off for removing the film from the canister and applying chemicals to it. The machine does that automatically replacing the need for a person to do it in a dark room.
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    Font - uptooolate I also worked at a grocery store customer service desk that included photos, it was a pretty fun job at the time. We all jockeyed to be on photos because it meant we were t ed up and couldn't help customers. And I saw some wild things in those photos. People really didn't think about the fact that someone else would see these photos before they picked them up!

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