"Comfort equals laziness" is an attitude that is pervasive throughout certain industries, with the idea that a comfortable employee is an unproductive one and that relative comfort is somehow offputting, prompting employers in these industries to treat their workers with cynicism and hostility.
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Really, it likely all comes back to the idea of service, and in its modern interpretation, there is a tendency in the idea of being "served" that places the customer above the employee, placing everyday narcissists and psychopaths with nothing going for them otherwise in a position where they can have the pleasure of behaving in a manner that is completely domineering over another human being—almost as if, for a moment, they have actual servants of their own. Somehow, corporations have figured out that by letting customers live out this power fantasy, they're more likely to spend more money when they come back to repeat the experience. Gosh, we humans are strange creatures, aren't we?
I was going to let this one pass me by because its nature and grim outlook are a departure from the lighter touch we try to take on these matters. Still, seeing as I was just recently discussing the unique brand of torture provided by jobs that force you to stand for 9 hours, I thought this was a pertinent discussion to have. Never forget that a lot of these employers wouldn't even provide you with fatigue mats if they weren't forced to.
Outside of anything else going on here, the fact that she couldn't get a doctor's note for more time off is wild, but the employer's lack of empathy for the situation is equally so.
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