Uber Driver Preposterously Charges Fee For Waiting 0 Minutes

Author image for JR Atkinson
JR Atkinson • Writer and Editor
Nov 2, 2023 7:00 PM EDT

Uber etiquette can be a slippery issue. I'm always wondering how much I should talk, if it's poor form to have headphones on, or if I should actually be sitting in the passenger seat. I'm pretty convinced that I'm fine on that last one, but the point stands. I suppose everyone is different, and you should just approach the interaction like you would anything else. You wouldn't crack open a fresh hard-boiled egg in your friend's car so don't do it in an Uber!

It's a tough world out there, especially for Uber drivers struggling with the app's saturation and stingy policies. So fishy rideshare scams and workarounds are becoming more common. It's hard to know who to blame, and users and drivers suffer alike. Like a Redditor's recent story about an erroneous charge that left them baffled. Commenters soon chimed in with their Uber horror stories. Good luck bringing those stories to customer service!

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  • 01
    Font - r/mildlyinfuriating u/dukerdoo 2d. i.redd.it Literally watched my uber drive by without stopping To compensate drivers for the inconvenience, a fee is charged if the driver has to cancel after waiting for more than 0 minutes at your requested pickup location. To avoid this fee in the future, only request when you're ready to go.
    via u/dukerdoo
  • 02
    Font - Munro_McLaren • 2d ● More than 0 minutes??
    via u/Munro_McLaren
  • 03
    Font - throwtheclownaway20 • 2d I once had to dispute a charge for something similar. I was going to work one night and there were 3 cop cars with their lights on in my complex making an arrest. My driver shows up, I see the guy's eyes go wide when he sees the cops, and he immediately hits a U-turn & speeds off right before the ride gets cancelled. I got into a chat and told the support person that I shouldn't have to pay a guy who is clearly running from a f kin' warrant, so they comped me.
    via u/throwtheclownaway20
  • 04
    Smile - Rgbcrys • 2d I had a driver pull up 2 blocks from me around the corner and sat there for 10 minutes. I didn't know they still got paid if I cancelled.
    via u/Rgbcrys
  • 05
    Font - persondude27 • 2d I didn't know they still got paid if I cancelled. This is part of the scam (and super common in some places). Drivers pressure you to cancel, then YOU get charged and they get paid. If the driver cancels, then they don't get paid.
    via u/persondude27
  • 06
    Font - lookhereifyouredumb • 2d There needs to be things in place to protect riders also. I've had so many Uber drivers claim they have shown up and the timer starts ticking down and they're nowhere near my place. It needs to be GPS dependent
    via u/lookhereifyouredumb
  • 07
    Font - nevbi86 2d ● When it's reviewed, it is. My husband and I were standing on a sidewalk in a busy place and the Uber driver sat there and claimed we never showed. Once we complained and Uber reviewed it, I think he was reprimanded somehow
    via u/nevbi86
  • 08
    Font - SnooSnooSnuSnu • 2d Yeah, I've had that happen. Then you end up having to pay double due to surge pricing.
    via u/SnooSnooSnuSnu
  • 09
    Font - Halbbitter 2d For more than HOW many minutes?!
    via u/Halbbitter
  • 10
    Rectangle - mechshark 2d Scammer got ya
    via u/mechshark
  • 11
    Font - kacheda44 • 2d I had an Uber driver try to cancel my ride while I was in his car on the highway. He said he didn't feel like taking me the rest of the way because traffic was bad.
    via u/kacheda44
  • 12
    Rectangle - Crustacean-DroolCube • 2d It's weird I've only every had scams happen like this in major cities like Houston or Philly. When I was in small towns like Red Lion, I had an old pastor as my Uber driver and he was swell.
    via u/Crustacean-DroolCube
  • 13
    Font - Three_Twenty-Three • 2d Looks like Uber is taking the AirBnB route and making itself into complete garbage. XXII
    via u/Three_Twenty-Three
  • 14
    Font - ell_wood • 2d they have become the taxi's that we all hated so much that we chose Uber... just like Prime is becoming Cable TV... what is old is new.
    via u/ell_wood
  • 15
    Font - BrooklynKnight - 2d Screen shot the picture of the driver information. This happens to me a lot because I'm disabled with a cane, and sometimes have a cart of groceries. They either discriminate because my partner is black, or because I'm disabled, or because they don't want to load groceries (pick a reason). I'm a 4.8 starred rider with Lyft and this sh t still happens often. So, screen shot the screen of the driver name and car plate, and if you see them drive by and cancel the fare, re
    via u/BrooklynKnight
  • 16
    Head - Mundane_Pie_6481 • 2d A driver once canceled on me when I was on crutches walking towards their car. I was LIVID
    via u/Mundane_Pie_6481
  • 17
    Font - East-Struggle-4639 • 2d During covid I called an Uber and the driver went way in the opposite direction and then it was cancelled. the reason given was because the driver said I wasn't wearing a mask - I was 1000% wearing one and he was never anywhere near the pickup point. I got charged a fee and Uber required me to use my face cam to verify I was wearing a mask to call an Uber for the next like month :/
    via u/East-Struggle-4639
  • 18
    Font - Pair OfMonocles2 • 2d I had this happen once. I saw the driver across the road, which was a 6 lane road with a concrete wall in the middle, from my hotel and just sit there. You had to drive like 2 blocks or so to turn around, but he sat there, we got some automated message, and then immediately got this one and they left. I know he was well aware of the massive convention center hotel on the other side of the road and must have just not wanted to go turn around to get there.
    via u/PairOfMonocles2
  • 19
    Human body - NoMoreFishflakes • 2d You know who dont do this? Taxis. They just never arrive.
    via u/NoMoreFishflakes

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reddit stories tech support technical difficulties uber relatable askreddit mildly infuriating reddit thread Reddit reddit discourse
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