'I think I did better than expected': Boss instructs deaf employee to transcribe a tape, cue employee's malicious compliance

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    'Boss: "Ah, glad you're here. Here's a flash drive with some recordings on it, I need you to listen to these and transcribe them..." Sarah and I give each other an odd look.' SONY
  • 02
    Boss tells deaf girl to listen to transcribe audio recordings. Ok! No problem! M I used to work for a telecom company that is one of the major wireless providers in the USA. My position was strictly technical, working in the network operations center or NOC for short. I had no interaction with customers and any face to face interaction with coworkers or management was done with the help of my interpreter (Whom I've known for years at this point).
  • 03
    Cast: Me, Interpreter - Sarah, B - Boss, C Coworker Sarah and I arrive at around 0845, as usual and I get clocked in and Sarah clocks in on her laptop. I get an email from B, to the tone of "Come to my office please when you get the chance."
  • 04
    Sarah and I head to his office where the following takes place. B: "Ah, glad you're here. Here's a flash drive with some recordings on it, I need you to listen to these and transcribe them into the CRM under X directory." Sarah and I give each other an odd look. Me: "Sir, I'm deaf, Sarah is here because I can not hear and need her to tell me what you say." B: "Yeah so?"
  • 05
    Me: "So I can't listen to anything without subtitles?" B: "Well have Sarah listen, then tell you what it says and you type it? That's what we pay her for right?" This sounds like a logical solution, but goes against Sarah's contract.
  • 06
    Me: "Well, no. It's not her job to do my job for me. Very specifically it states she is not to do any part of any assigned task for me. This would fall under doing an assigned task for me." B: "Well it needs done so figure it out!" Me: "Ok well then I'll ask C to do it then is that Ok?" B: "No! I asked you to do it!" Cue malicious compliance.
  • 07
    Me: "Yes sir." Sarah and I leave the office and she asks me how I plan on doing what he's asked. Sarah: "How are you going to pull this off?" Me, with a smirk: "Just watch."
  • 08
    I get back to my desk and start up google voice, I plug the microphone in and a speaker and start playing the audio recording into the microphone and it starts typing what it "Heard". The transcript was indecipherable.
  • 09
    After about 2 minutes C walks in and asks what the h was going on!? C: "What the h? What is this?!" Me: "It's an audio recording B asked me to transcribe, he said figure it out so that's what I'm doing."
  • 10
    C, if you're out there please write up your ProRevenge on this. C: "Oh? Ok." C leaves. Later we found out he went to HR. I don't know all the details and Sarah couldn't tell me what was really being said since it was against her contract and it's super serious and she's super professional.
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    I finish and upload it to X directory and e-mail him it was done. B (Via email): "See I knew you could figure it out! Thanks!” 20 minutes later, B come rushing out to my desk demanding to know what I did.
  • 12
    B: "Do you think you're funny?! This is complete gibberish!" (Referring to google voices transcription. Me: "I did my best using the tools provided and the restrictions placed on me in regards to completing the task." B: "Forget it!" He storms off.
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    He was right, it was complete gibberish, there were barely any words in there let alone anything resembling English. Sarah: "Are you going to get in trouble?" Me: "For a deaf person transcribing an audio recording all on my own I think I did better than expected by any reasonable person."
  • 14
    She smirked and patted me on the shoulder. If you guys want to know what happened or any ore details let me know and I'll try to find out. I still talk to Sarah so I might be able to get some more details from her. Coworker, if you're out there. The password is Yellow5Shrinks. If you weren't sure if this was me or not. ;)
  • 15
    Edit: Sarah is not supposed to do my work for me, so while listening to the recording and trying to tell me what it said would work it wouldn't be a transcription of the audio since there would be some stuff lost in translation Since my boss's instruction for the task was to transcribe the recording my MC was to take it to mean that being part of the assigned work. Sarah's contract explicitly excludes her from "performing any work or task assigned to client."
  • 16
    My boss was made to take a class by HR akin to sensitivity training and learn who Sarah is and what she can and can't do, also that she wasn't paid by the company but by a third party. Sarah informed me that the recording was a conversation between Coworker and his wife that was "personal". She didn't know much more than that. She assumed it was on the company recorded line. Since all calls on the phones are recorded for QA. I haven't kept in contact with coworker so not sure if I'll ever know w
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    Edit 2: I was not reprimanded, Boss and HR the next day apologized for the "Misunderstanding”. The password is not a real password, but is in reference to an inside joke we shared amongst us. So it would be immediately known by co worker if they ever saw this. This happened few years ago. So dictation software was in its infancy really compared to today.
  • 18
    dancingpianofairy Hard of hearing/going deaf here and dealt with some really stupid over the years. (One fav was I didn't have to use the traditional telephone unless there was an emergency...because I'm magically cured if there's a fire or something??) I think I would have just transcribed the whole thing like, "[talking], [more talking], [multiple people speaking], [speech], [vocal utterances], etc." It technically wouldn't have been wrong.
  • 19
    BrokenEye3 You still got that transcript? 1.2k [deleted] Reply Share Unfortunately no, it was saved to a company directory and I considered company property and confidential. I couldn't share it even if I had access to it still. It's been a number of years since I worked there.
  • 20
    PrincessAqua7776 I would love to know what happened. Good on you for your resourcefulness
  • 21
    Kennson Nice MC! No hard feelings but how does that work with Sarah? I mean that accessibility is great but isn't it very expensive to basically hire 2 people and one is doing the job she was hired for?
  • 22
    ♥ [deleted] Ok, answering some questions. Sarah is paid by a third party to provide ADA accommodation services. She was to provide interpretation services to me during meetings, and work related conversation.
  • 23
    Interpretation is not Transcription, the exacting nature of a transcription means it needs to be EXACTLY what was said. This is the malicious compliance part. If he didn't use the word transcribe, Sarah could have interpreted the audio and I would have typed what she said and while it wouldn't have been exact it would have been closer to what he wanted. Since he was adamant he wanted it transcribed and Sarah's contract expressly forbade her from transcription I did the best I could.
  • 24
    What happened with C and HR; I don't know, i didn't ask Sarah for details. Which is why I'm waiting for her to wake up. I don't remember C's last name or I would try and find him on Facebook or something. After this incident I worked there for about another year, then quit when they wouldn't give me certain days off for classes when I wanted to go back to school. I'm currently studying Law. I'll add more answers as I see more questions asked.
  • 25
    Parrot32 If this happened in the US, I believe several laws were broken here. OP, I can see why HR is enraged. Your rights were violated in an obvious way. You have cause to sue the company under the ADA and easily win because you have 2 impeccable witnesses to the crime. This manager is a huge liability to the company. He's an insensitive dork who likes to harass, bully and make fun of people with disabilities. Imagine if you
  • 26
    went to the press with this? Not saying to do that. But can you imagine how utterly stupid it would make the company look? I am sure this will be resolved in your favor with plenty of fireworks on display.

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