This lawyer cares much more about their clients than their bosses do. Unfortunately for u/TheRealJohnGalt22, their bosses feel the opposite: forget about the clients, just run cases through as fast as humanly possible.
In this work environment, partners at a law firm told one lawyer that they should take a "quantity not quality" approach to the complaints they needed to file. We all want to feel valuable and important at our jobs, and no one ever wants to hear that kind of language from a boss. They're basically saying that it doesn't matter if you do a good job or not. They just want the job to get done ASAP.
Does this ever work out for managers, though? If you throw quality out the window and just focus on working as quick as you can, customers can see that. The OP describes a rather shady business plan, where customers would contact the firm, but then work with low-level and low-paid employees who'd help them make a cover sheet for their case. Then, the OP was supposed to spend only about 20 minutes preparing the rest of their complaint. There's no way these cases would be good quality from that level of care.
Check out the whole tale below. Then, these employees told stories about the one person at their job who is "that guy," like the woman who manages to talk about her 5 cats in every single conversation.
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