'She was holding the folder and looking confused and scared': Customer insists the DMV's 'grumpiest, most difficult employee' be fired on the spot

This story is a peek into the a life of a DMV manager and her least friendly employee.

If you've ever been to the DMV before, I'm so sorry. They're usually one giant room full of chairs and workers behind numbered desks. As a customer, you show up ready to renew a license or passport, and then it's time to wait. It's best to bring a book or a crossword puzzle and just expect that you may spend several hours there.

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You'll probably be told to go to a desk, talk to a person, then wait. Repeat that process like four times. Then, if you've brought all the correct documentation along, you may just leave with what you came for. However, it's common to see people having meltdowns at the DMV because they've once again forgotten to bring a credit card bill or passport. Poor souls… going to the DMV is a cruel fate for anyone.
That's why this story from the other side of the desk is so interesting. A DMV manager explained what happened with her "grumpiest, most difficult employee [who] was always rubbing people the wrong way." This employee wasn't fired for her first offenses, though. Instead, the OP, u/Icussr, told her she just had to be extremely kind and caring towards all her future customers. You can check out what happened next in the story below. Then, read about these workers who are so fed up of “that guy” at their workplace.
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via u/Bird326
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via u/GodsRighteousHammer

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