'I can't fire him, because he's my boss': Customer lets her kid wreak havoc in pool store because she's 'the owner's daughter'

Some customers will look at a sign that says "Don't climb on this" and then let their kid crawl all over it anyway. It's not that they can't read the sign, it's not that they didn't see it. They just don't care.

Lots of customers feel entitled while shopping, and they think that any mess they make in a store is not theirs to clean up. They believe that since they're the prized customer, all employees need to bend to their will, and bring out a broom to clean up any mess they make. Something I've seen over and over is customers who will drop some food, a beverage, some tissues, a receipt, or any other type of trash, and then refuse to pick it up. They truly believe that they can freely litter, and that it's someone else's responsibility to clean up after them. Technically, it is a staffer's job to do that, but dropping trash on purpose is pretty disrespectful to the store's employees. Some customers will make eye contact with a worker as they drop a crumpled pile of tissues on the ground. The customer is apparently establishing dominance. 

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Author image for Remy Millisky Remy Millisky
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karens entitled parents small business retail shopping retail worker demanding working cashier karens in the wild workplace entitled family karen story karen entitled people shoppers
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