'Just accept all returns': Clothing store loses hundreds of dollars after assistant manager maliciously complies

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    Cheezburger Image 9863014400
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    Accept all returns and never make store goal! Got it.
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    This happened over 4 years ago but after telling a friend she suggested that I post here to share.
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    I used to work for a retail company that was pretty small. They sold women's clothing. Since it was a pretty low volume location, their goals were often very low on some days ($800- 1200). We had very little foot traffic and this wasn't always an easy goal. (This is important later).
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    As many people in retail know, there are many returns that are made daily and this can impact your goal at the end of the day. Also, many people make a living of buying things online at one price and repurchasing the same items online once they go on sale. Once they purchase the new
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    items at the lower price, the shopper will come into the physical store to return all of the items from their initial online purchase. This is allowed and is a very well known practice. It's pretty obvious to the cashier what's happening because there are multiple online receipts and large amounts of products being
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    returned. This also is a long process and results in hundreds of dollars being returned. I had one woman who would do this constantly and everyone on our team knew what was going on when she came in with her huge bag of returns. Let's call her Meggy Lou.
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    As an assistant manager, I would often attempt to salvage the return by suggesting new items for exchange so our store wouldn't take the hit of this large return. I guess this was very annoying to Meggy Lou and she would get physically annoyed
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    every time I asked or suggested we could exchange her product for another size or find her a new outfit. So much so that Meggy Lou ended up complaining to my boss about me.
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    After this complaint, my boss scolded me and told me to just accept all returns since it "doesn't come out of my paycheck" and all I needed to do was add all of the customer's info to the system so the company has a record of the return, "the company will handle it from there".
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    Onto the malicious compliance, one day I'm the only assistant manager working and my manager is bombarding me with messages all day asking for an update on where we are at in our goal. An hour before the store closes, we hit our goal and my manager is extremely excited.
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    ON COMES IN MEGGY LOU WITH HER BAG OF RETURNS. She came in super smug knowing I was just going to do her return and let her go.I didn't fight it at all. I did it with a smile on my face because my boss told me to just do it since it "doesn't come out of my paycheck". Our goal that day
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    was around $1000 we we made just by the skin of our tails. Meggy Lou's return was a little over ($1200). Due to Meggy Lou's return, our store ended up in the negative for the day.
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    Not my problem, not my paycheck. The next day my boss wrote a long email to our district manager letting her know what happened and explaining why we shouldn't be allowed to make those returns at our store or that online returns should only be
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    done online. She even showed it to me as though she was doing me a favor or having my back. We still had to do returns and that women kept coming back to our store and ruining our goal every day she came in.
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    Pungkomgatagatindog · Oh well.. Just do what the manager tells you, the company after all doesn't understand that is going on until shtf happens.
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    frenchpressfan Well it looks to me that your manager agreed with you, but needed you to do the MC to get the district manager to agree as well
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    Airowird If she has an online receipt, the bill should go to the online platform, not the brick store. Talk about bad bookkeeping!
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    A Tilly_ontheWald A lot of companies have a policy that it has to go back to the store you bought it from and online sales have to go back by mail to the online returns address. Many places don't let you return online items to stores.

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