'It took them over 12 years to do what I requested': Bank declines customer's request to close account over $0.51 in remaining funds

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    "They messed with me, but it ended up costing them 12 years of their time..." REJECT Bank Check USA n offen Thousand thre huche Order of. camer 0884197169399375105820974944 kCKies CamCE
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    My Petty Revenge is only appreciated by me but I still got my pound of flesh
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    Nearly 2 decades ago I worked for a mortgage brokerage company that was in the same building and owned by a branch of that big bank that uses a stage-coach as a logo. All our accounts were through that bank. While working there, I also opened an account
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    through the stagecoach bank. I'd been at that job for nearly a year and a half and had an account through the same bank. Our GL Accounts didn't change, and we were NOT overdrafted. We paid said bank to print our weekly paychecks (as a brokerage, most
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    of us were on a small base + commission, and our support staff had a salary or hourly wage). I was a very, very young loan officer, and lived pretty close to pay-to-paycheck. I was moving and found a great apartment, and between my very
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    tiny savings and weekly pay, I had my deposit and 1st. That Friday when I received the check I walked back down from 3rd floor to 1st and deposited the money into an account from the same bank to the same bank.
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    They randomly decided to put a 10-business day hold on the check, and my deposit check and all transactions overdrafted totaling about $750 dollars. And my deposit to new apartment overdrafted, and I nearly lost the
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    place I was moving to. They had ZERO explanation as to why they picked this 1 check out of over 70 to hold, and why they put through first all large transactions so that the small $2 would also overdraft, but they did.
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    As a "courtesy", they waved SOME of the charges, but I was still on the hook for over half, plus I almost lost apartment, and while living there (2 years) could now ONLY drive a money order 30 miles away to pay rent.
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    I paid all their stupid fees and signed paperwork to close account. They wouldn't fix their mistake nor give any explanation. 1 week later, they called, and apparently they'd miscalculated and I had $0.51 left, and couldn't close with a balance. I told them
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    to mail me their stupid $0.51 check, and they said I had to physically go in. I refused despite being in same building. For over 12 years I received a statement each month with the postal charges shown. And quarterly, I'd recieve a new card
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    that I'd never activate again with postage. Because I'd answer calls, they couldn't close account as I could be contacted. They changed checking plans multiple times and called constantly to get me to change from grandfathered accounts. I'd merrily chat with
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    rep, but not budge, and I'd leave good reviews for them, but I'd happily listen to every argument to leave my old account system and count the hours at even minimum wage added up over the years and not change. One year, I ACTUALLY earned a couple
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    pennies even (woohoo!)woo-hoo!. More statements. I didn't love the waste of paper or plastic, but I did recycle it all. Finally, after over 12 years they found a way to force me to change accounts, or start
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    charging a maintenance fee. I told them to mail me my check, and they finally complied. Idiots took over 12 years ro do what I requested to begin with. Figuring JUST minimum wage, and postage (not counting cards, and other stuff), NOT refunding
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    me the stupid $0.51 after being a- holes (the branch manager was really nasty about their "glitch" and then realized she knew me, but still made me pay majority of those overdrafts) worked out to about $1780 base plus the rest. A- holes should have refunded
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    overdrafts and sent me my $0.51. TL:DR: Bank scred me over without cause, so I cost them over 5 times as much at least and 12 years, and in the end, they mailed me a check as first requested.
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    Grouchy-Ad4338. 18 hr. ago Good one. I have a feeling that your account may have been discussed at the branch level meetings too. So if you factor in supervisor and/or manager time then the cost to them
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    may even be higher. And I am sure many new staff would have been briefed about the legacy account during the handover discussions :)
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    Grouchy_Tap_8264 OP 18 hr. ago I'd like to think so ;) Thank you for appreciating my very, very passive and petty revenge!
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    Dear_Hornet_2635 · 17 hr. ago The government offered my mother in law a pension of ten euros a year. I ticked the box to get paid by cheque monthly
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    jfincher42 17 hr. ago I had an account at stagecoach bank as well for many years, and was a happy satisfied customer. Then we moved to a state with no branches of that bank. I tried to
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    close our accounts over the phone, and like you, was told I needed to come into a branch to do so. The people I spoke with went into customer retention mode at that time, which was shut down quickly when I pointed
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    out the nearest branch was about a 3+ hour drive away in another state. Luckily, we had a trip planned to visit friends in said state shortly after this call, and there was a branch in the city to which we were traveling, so we
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    stopped there to close the account. It was still years before they decided to stop sending me statements and email reminders about my zero balance, though...
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    Delicious_Summer7839. 16 hr. ago This was brilliant. The merrily chatting with the rep is just icing on the cake.
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    TootsNYC 15 hr. ago I was hoping you have gone to the head of your brokerage and convince them to move their bank account

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