Hotel guest demands full refund after positive experience, boasting 'I always get my way'

Author image for Sienna Varady
Sienna Varady
May 3, 2024 5:00 PM EDT

It can't be simple to work in the hospitality sector. There's something about the entitled vacationers that never fails to stun the dedicated crew. Having said that, how would you respond if a haughty client barged into your establishment expecting to be taken advantage of and let down? Would you face the hard truth that this isn't a conflict worth waging, or would you try to prove him wrong and give him the trip of a lifetime?

The story that follows is the story of a confused hotel worker. The original poster (OP) works at the front desk of an upscale hotel. When a haughty guest storms into the hotel and demands to check out the room before deciding to stay the night, the story starts to take shape. The problem arises, though, when OP informs the couple that they booked their reservation through a third party and are therefore unable to cancel or receive a refund for their purchase.

That being said, be sure to read the story below if you're interested in learning more about what happened and whether OP was able to communicate with the haughty customer in a composed and orderly manner! After you've done reading, don't forget to check out the story of the helicopter company that is humiliated by a client who leaves a negative review!

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  • 01
    TWillson BAD QUALITY! SO BAD!! BAD!! "You're a joke..." WORST!!
    via canva
  • 02
    Old Guy Tells Me He Always Gets What He Wants. Not When You Book Through A Third Party, You Don't.
    via u/Other-Cantaloupe4765
  • 03
    Idk what it is with Boomers lately. Maybe it's Boomer season, but I've been dealing with an abnormal amount of entitled septuagenarians recently. (Side note, a Boomer is someone who is between 60 and 78 years of age. Just so y'all know, since people were whining on my last post that Boomers aren't in their 70s yet. Surprise b hes, they are!) Robert comes in with his wife. He had booked a
    via u/Other-Cantaloupe4765
  • 04
    prepaid nonrefundable noncancelable room through a third party. Which is pretty f ing self explanatory, yet people still get mad when I say no, I can't cancel and refund the noncancelable nonrefundable reservation you made. It's a daily struggle. I greet them and start checking them in. He asked if the room was big. I told him that he'd booked an accessible room, so it was a bit larger than the other rooms. He asked if it was clean. Nope, we
    via u/Other-Cantaloupe4765
  • 05
    just throw people in dirty rooms and hope for the best. Of course we clean the rooms, you d it. He asked if it was a nice room. Yessir. He said, "I usually look at rooms before I pay for them." Aight bro, well this is a prepaid reservation, and I assume that booking through an OTA isn't a one-off thing for you. I just nodded. In the most arrogant, snobby voice he said, "Well, I'll go up and look at the room you gave me, and if
    via u/Other-Cantaloupe4765
  • 06
    I don't like it, I'll just come back down and you can cancel it and give me back my money." Urrgghgbllaahggh. "Well, here's the problem with that. We don't have your money. You didn't pay us. You paid Excretia. And the reservation you made is noncancelable and nonrefundable, which is clearly stated on the listing. You're not our customer.” "Oh you'll cancel it and give me back my money. I've done it before. I'll just call corporate and argue with them. They'll do it for me."
    via u/Other-Cantaloupe4765
  • 07
    Of course you've done it before. I'm not surprised. But they can't refund the money that they don't have. You didn't pay us, Robert, you absolute on. I already said that. f So Robert and his wife went up to the room. I didn't hear any complaints that night. The room obviously was fine. His wife came through the lobby a few times and made a point to be super nice to me, as if she knew her husband was ap k and was trying to make up for it lol. Poor woman.
    via u/Other-Cantaloupe4765
  • 08
    They left the next day, left a negative review, called corporate, and demanded their money back. ing money, Robert. Spoiler alert, they didn't get it Imfao. Because like I said, we don't have your f S k my brick, you entitled p k.
    via u/Other-Cantaloupe4765
  • 09
    DrHugh 14 hr. ago Does he think a hotel room is like a bottle of wine or something? "Pardonnez-moi, monsieur, do you wish to sniff the toilet seat?"
    via u/DrHugh
  • 10
    Ceskygirl 13 hr. ago Wayyyyy back in the day, decades ago, when you paid upon arrival, it was common to check the rooms for sanitation, bugs and other people before turning over your cash, check or credit card. I remember this upon many a Disney trip then. Like you said, not really something we even need to think about these days, especially with reviews and photos.
    via u/Ceskygirl
  • 11
    CorrectPeanut5 · 14 hr. ago So what was his reason for wanting all his money back after completing his stay?
    via u/CorrectPeanut5
  • 12
    CRtwenty. 11 hr. ago I'd assume it boiled down to "I don't want to pay for the room I used"
    via u/CRtwenty
  • 13
    NattyHome 12 hr. ago My mom is 90 and she once told me that when she was young it was standard practice to see your hotel room before you paid. People would pull down the bed covers to check for bedbugs. Of course that was many decades ago, and for all the times my family stayed in a hotel on vacation my dad never once did this. But it used to be a thing — a loooooooong time ago. -
    via u/NattyHome
  • 14
    lady-of-thermidor 8 hr. ago This guy has been a pk his entire life. His being a boomer or a geezer or whatever has nothing to do with anything. How his wife behaves tells you everything. She spent her life cleaning up his messes.
    via u/lady-of-thermidor
  • 15
    SpeechSalt5828 - 12 hr. ago Old guy has done this before. Clearly he's a con artist who gets free hotel services by demanding his third party money back from corporate. I had dealt with these thieves, who steel everything thing in the room, not kidding, and demand compensation for their inconvenience. I worked for H inn think vacation. Where they pull this S_T.
    via u/SpeechSalt5828
  • 16
    SkwrlTail · 10 hr. ago The trick I have found is to explain that you don't have their money. There's nothing for you to refund. For a refund, they need to contact the company they booked and paid theough. Talk to their customer service, since he is their customer, not yours...
    via u/SkwrlTail
  • 17
    disturbednadir · 12 hr. ago If I've learned one thing from this sub is to NEVER use a 3rd party to book my hotel rooms. In the last couple of places I stayed, when I checked in they asked me where I booked the room, and both of them locked visibly relieved when I said their website.
    via u/disturbednadir
  • 18
    • MommaGuy 11 hr. ago Can you place them on a DNR list or flag them in some way for future stays? They sound like they do this a lot to get free stays.
    via u/MommaGuy
  • 19
    TFTSI TFTSI · 10 hr. ago If you took the generation out of it... that behavior still applies equally to all generations when their beliefs/demands are challenged.
    via u/TFTSI
  • 20
    • Regular-Rub-489 · 4 hr. ago This just reminds me of once I had a guest flat out tell me to cancel someone's reservation so they could have a balcony room, another time another guest dead looked me in the face and said "well if I complain enough your gonna do it anyways". I love these guests now cause I have management with a backbone. and needless to say they didn't just give that last one what he wants nor did I do what that other guest wanted.
    via u/Regular-Rub-489
  • 21
    kevnmartin. 15 hr. ago I love this. You sir or madam, are a poet.
    via u/kevnmartin

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customer service hotel workplace-story tales-from-the-workplace karen-customer tales from the front desk reddit story entitled customers entitled people karma workplace Reddit karen entitled people
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