'Mostly I just laugh and wave at the screen': Tech support employee shares ridiculous customer stories from the call center trenches

Working at a call center that deals with computer support can be pretty tough. You get calls from all sorts of people throughout the day, and this employee has the stories to prove it. Once a customer gets transferred from customer support to him, his job in tech support allows him to access a customer's computer remotely to provide assistance on whatever they need. The guy who does this job has seen it all - from older customers who took 40 minutes just to set up a Gmail account to entitled customers who think they can fix the problem themselves, even while they're on a call with tech support. Can you imagine tapping into a stranger's laptop and the kinds of things you might accidentally stumble upon? It's a challenging job, to say the least, having to deal with frustrated customers who just want their computers to be up and running again. Keep scrolling below to read about some of the most ridiculous calls he's had while on the job. And if you want to read about other employee insights on the job, check out this next: 25+ Employees share what their job doesn't allow them to tell customers: 'Black Friday sales are not really sales.'

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Posted by Isabella Penn

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customer service call center tech support employee job funny stories work client it Office workplace information technology

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