Frustrated customer reveals entitled family's plan to exploit home improvement store and steal product: 'I made sure a pricing error did not occur'

Author image for Brad Dickson
Brad Dickson • Managing Editor
Jun 2, 2024 10:00 AM EDT

Navigating your way through a crowded store is one of those experiences you won't soon forget, squeezing through cramped aisles between situationally unaware strangers who have made it their prerogative to move as erratically as possible. To make matters worse, you always seem to be in a hurry when this happens, and you need to get in and out as fast as possible while everyone else is moving like the walking dead. 

As whenever queueing—or any basic social order and decorum—is expected there's always going to be someone or someones who think that they are the exception, prioritizing their needs over what is fair or reasonable.

When this criminally unaware group repeatedly made the situation worse for this shopper, they turned the tables by revealing the fact that they had been plotting to trick the cashier into ringing up their order at half the amount they should be paying.

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  • 01
    RIDGID RYO
    via Oxana Melis
  • 02
    Today I made sure a pricing error did not occur. I was at Home Depot earlier today making a quick run for some supplies for my current home renovation. I was picking up cement board and some various materials to trench power to a breakfast counter that will be installed in our kitchen.
    via u/lhymes
  • 03
    I had one of the big wallboard carts that I was cruising around with, being careful and cautious of others the whole time, so the trip was a bit frustrating, as there is a lot of stopping and waiting to allow crowds to pass so I can safely maneuver without bumping into anyone or anything. It's not a big deal and it was to be expected, but I'm only mentioning this part to set the stage that by the end of my 30 minute endeavor that could've been much quicker had I not needed this cart, I may have
    via u/lhymes
  • 04
    So I have all my supplies and just need the cement board now, so I head on over to the wall board aisle. Funny enough it's totally chaotic. There's a middle aged guy, his elderly father, and late-20-something son and were loading Sheetrock in a way that was taking the whole width of the aisle, so I had to go down another aisle to get around them (I'd usually just bring my cart up against the stack and pull off the amount I need - it's quite quick with multiple hand). Additionally, they had pulle
    via u/lhymes
  • 05
    I carefully move the flatbed off to the side so it's out of the way of the aisle, and get to work with loading the cement board. I have a sheet in my hand and the youngest of that crew decides he needs to get somewhere quick and awkwardly walks really close behind me making it so I can't maneuver the sheet onto my cart. No biggie I just hold it awkwardly till he passes, which was just another oddity that further set the stage for me. I finally finish and head over to the Pro check out.
    via u/lhymes
  • 06
    I get over there and there's two guys being rung out with a cart. The employee checking them out appears kinda newish. He's a younger guy that seemed to be struggling with one of their items or something, but I wasn't going to try to haul my cart full of 12 sheets of cement board over to a regular checkout and it wasn't a big deal. So I wait patiently and these guys finally go to swipe their card and this is where things get spicy.
    via u/lhymes
  • 07
    The dream team from the wall board aisle start walking up with a large cart of drywall they were struggling to work through in the aisle along with some additional items. The middle-aged guy awkwardly walks in front of me and takes. ahold of the cart that was with the guys at checkout and it all clicks: that cart didn't belong to the two guys at checkout.
    via u/lhymes
  • 08
    The older guy brings his cart loaded with 12 sheets of Sheetrock and passive aggressively moves diagonally in front of me to cut me off. I'd like to think I'm a nice guy, but I was over it at this point. The middle-aged guy looks me in the eyes and I say, "Man, I like your style. I wasn't aware we can reserve spots in line at the Pro checkout. I feel dumb having just stood here for 5 minutes." He shrugs and says, "I was just here I had to get more things." I shook my head and let it go.
    via u/lhymes
  • 09
    The employee starts checking them out and goes through the first cart. He gets to the Sheetrock and asks, "How many is that? 6?" and the old guy immediately says, "Yes! 6!" Here's the thing with Sheetrock: it's always bought in bulk 99% of the time and it's transported in pairs to keep it from easily snapping in transit. If you need to buy one you have to rip the tear strips off that bind them together, but they are rung up individually.
    via u/lhymes
  • 10
    I let the employee get through the rest of the items and hit the total button so they could see what it came out to, then immediately pounced. "Excuse me sir!" They pause and the cashier turns to me. "You're ringing out only six sheets of drywall, but there's actually 12 there." The old guy snaps at me, "They're sold in pairs!" I look at him and respond, "No sir, you're mistaken I can show you on the app that they're definitely sold individually and the cashier can get confirmation of it from hi
    via u/lhymes
  • 11
    . really4got 15 hr. ago I mean if they hadn't cut in line they would have been behind you, you wouldn't have seen lol... their fault and well done lhymes OP 14 hr. ago Yep! That's why I made the little dig about being glad I was there to fix it!
    via u/lhymes
  • 12
    useful tool30 - 14 hr. ago The karma was swift with these guys Rhodin265 14 hr. ago Just wait until they're out there trying to figure out how to load up their Ford Focus.
    via u/lhymes
  • 13
    InterestingFact1728 15 hr. ago Fafo. Slow clap. Well done sir, well done.
    via u/lhymes
  • 14
    guestername 13 hr. ago i've seen similiar situations at the home improvment store before. when there's a lot going on, it's easy to get mixed up on pricing and quantities. good thing you were there to politely correct the mistake - i'm sure the staff appreciated you taking the time to ensure they charged the rite amount. those little details can make a big difference when you're trying to get a project done.
    via u/lhymes
  • 15
    20f5 14 hr. ago I don't think I've seen a better petty revenge post. And do well written too! lhymes OP 14 hr. ago Thanks! I couldn't get the event off my mind, so ended up writing and copy-editing while I was in bed trying to wind down and fall asleep lol!
    via u/lhymes

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customer support customer service karens workplace-stories talesfromretail entitled parents retail karen-customer customers karen-customers entitled customers entitled people karma karens in the wild entitled tales-from-retail karen entitled people
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