'Do not interrupt me! I am the customer and the customer is always right': Customer service rep lets enraged customer waste her own time while she berates them

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Remy Millisky • Writer and Editor
Sep 10, 2024 3:00 PM EDT

This customer decided to throw a huge fit at the exact the wrong time. Not that there's a right time for a customer to throw a fit… Unless you're a literal toddler or baby, no one is going to care about your hissy fit. You've got to "use your words," as we teach children. When you're an adult, you're expected to act like one, yet so many adults just have total meltdowns when they're faced with issues that require them to talk to customer service reps.

Customer service reps should get a lot of credit for dealing with adults who are already super cranky. They're usually calling because they've tried everything in their power to fix the issue, and calling customer service is their "final straw" moment. It seems like this person, u/Fallen-and-Burning, has an excellent way to handle their most irate customers. As a rep for a gas company, they field a lot of unhappy folks, and some of them just need to rant and rave. This person spent 40 minutes having a peaceful time while this person went on and on, as you can read about below. 

Up next, these neighbors keep squabbling over the volume of the upstairs neighbors' footsteps. 

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  • 01
    Cheezburger Image 10401456128
    via Petr Macháček on Unsplash
  • 02
    Furious customer didn't give me a chance THIS IS A LONG READ, BUT A CAREER HIGHLIGHT FOR ME So, I'm in my early 20s and work in a call centre for a gas company. This is my first malicious compliance post, but I had a customer today who reminded me of this one...
    via u/Fallen-and-Burning
  • 03
    A few months ago, I had an angry customer (AC) call in. Me: Hi, you're through to COMPANY I WORK FOR in CITY I WORK IN. My name is MY NAME. Can I take your name please? AC: Well, "MY NAME", I've been waiting a full 20 minutes to speak to someone!
    via u/Fallen-and-Burning
  • 04
    20 minutes is quick for our office AC: I've called today becau... Me: I'm sorry, I didn't catch your name? I need to confirm your account details so I can have a look at your account please.
    via u/Fallen-and-Burning
  • 05
    AC: DO NOT INTERRUPT ME!!! I AM THE CUSTOMER AND THE CUSTOMER IS ALWAYS RIGHT. I PAY YOUR WAGES! Now listen here, young lad, I don't want to hear another word from you. Understood? Me: Stunned Silence AC: That's more like it. Now, I've called today because....
    via u/Fallen-and-Burning
  • 06
    AC then told me all about the issues with her account. For about 40 minutes! All the while, I had a first aider and two managers check if I was okay, as I'm not exactly the quiet type. I just sat there for 40 minutes with my headset muted, playing Atari Breakout on the Google Images page.
    via u/Fallen-and-Burning
  • 07
    After 40 minutes, she started to get to the end of her rant. I paused my game (I'd already beat my high score, and I wasn't willing to lose this progress), and unmuted my headset. AC: So now I want you to tell me what you're going to do to fix RANDOM BILLING ISSUE.
    via u/Fallen-and-Burning
  • 08
    Me: Silence AC: Excuse me! Are you still there? Me: Yep, I'm still here. AC: Well? What are you planning on doing to fix this? Me: Well, you've come through to the wrong department. I'm happy to get the number for you if you'd like?
    via u/Fallen-and-Burning
  • 09
    AC: WELL WHY DIDN'T YOU THINK TO TELL ME THAT AT THE START OF THE CALL? Me: I tried, but you told me to be quiet before I had even confirmed the account details. AC: YOU'RE A FUCKNG IDIOT! YOUR ENTIRE COMPANY IS FULL OF RETARDS!
    via u/Fallen-and-Burning
  • 10
    FYI, I HATE that word Me: I don't appreciate being spoken to like that. If you swear at me again I will be forced to end the call. AC: Fine, what's their number? I give AC the correct number AC: And do they have the same hours as your department? 8am to 10pm right?
    via u/Fallen-and-Burning
  • 11
    Me: That team is only open 9am to 5pm on weekdays. AC realises it is now 5:05pm on Friday AC: WHAT THE !!!! How dare y... Click Me to my team manager: Yeah, I've just hung up on her, I did warn her not to swear.
    via u/Fallen-and-Burning
  • 12
    grinningfortomorr... I was really hoping you were just going to stay silent the entire time until the customer hung up. Still not disappointed though!
    via u/grinningfortomorrow
  • 13
    9point9five There was a story i read years ago where a woman told the cashier not to speak a word to her. She couldnt figure out how to use the debit machine and the cashier and the bag boy stared at her deadpan...in silence, until ahe had to admit defeat.
    via u/9point9five
  • 14
    n3roman I hate how some people never listen to your greeting on a phone. I used to work the front desk as a guard at one site. "You've reached $Defense Contractor, this is S/O N3roman how can I direct your call.
    via u/n3roman
  • 15
    "Yeah I'm trying to set up a RMA for my pet's harness that I bought that broke." "Uhhhh this is $Defense Contractor... You have the wrong number."
    via u/n3roman
  • 16
    du... This is perfection. I hated it when irate just wanted to rant to whatever warm body they managed to get on the phone. Congratulations on finishing your tirade, but you're gonna have to repeat it now cuz I don't have the ability to do anything about it...please hold while I transfer you, sir.
    via u/dubiouscontraption

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customer service karens call center malicious compliance gas call customers malicious-compliance-reddit demanding karens in the wild entitled phone calls karen story malicious compliance reddit karen entitled people
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