‘I can still cancel your reservation’: Entitled guest mistreats hotel's front desk employee, winds up getting herself downgraded and flagged

Author image for Elna McHilderson
Elna McHilderson • Managing Editor
Oct 4, 2024 10:00 AM EDT

Working any front-of-house gig that has you dealing face-to-face with the customers can cause all kinds of ups and downs. Sometimes you meet the nicest and coolest people that you are happy to help. While other times you meet a villain straight out of one of those viral Karen tantrum videos. It's quite the emotional rollercoaster, but anyone who has worked these kinds of jobs before really learns how to stand up for themselves—you gotta! 

For instance, this hotel employee was working the front desk when an entitled customer came over. She slammed her bag on the desk right next to the employee while they were working with another customer. Anybody not raised by monsters would know how impolite that is. So, the front desk employee called her out. Of course, this just made the Karen customer even more crazy. So when it came time to check her in, she got a downgrade and then some. Read the entire satisfying revenge story below!  

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  • 01
    "She said I was mean. I said well you're rude, so we're even!"
    via Unspalsh+ (and Getty Images)

    This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.

  • 02
    Rude Guest I am checking in a guest, a line is starting to form, because that's what happens when more then one guest arrives at the same time. While I'm checking in one guest, another comes up and slams her bag down on the counter. I don't know what is in the bag but it makes a loud noise when she slams it down, startling the 1st guest and myself. I look at the woman and ask her to remove the bag and step back. She gets issy saying she just wanted to set it down
    via Double-Low-1577
  • 03
    and didn't want to put it in the floor. I replied that it was rude and there is an entire lobby of chairs and tables for her to set her things down. I finish with the first guest and she walks up and asks when the bus is here. I said if you mean the shuttle the first one is at four am. She says, no when is your boss here. I said around 8 or 9 am. I repeated that she was rude to slam her bag down next to someone that I was helping. I offer to cancel her 11 day reservation. She asked if I was the
    via Double-Low-1577
  • 04
    just check me in. It took a few minutes to change her upgraded room back to a standard on the 2nd floor next to the elevator and the ice machine and do as she requested, check her in. I hand her the keys and she walks away. What is wrong with people? You are in my space, where I am in control and you want to escalate knowing full well you were wrong. I wrote a short note in the pass along to warn the manager that she would be coming to complain about me. She said I was mean. I said well you're r
    via Double-Low-1577
  • 05
    KakaakoKid Don't fight with a person handling your food or the person deciding where you will reside for the next eleven days. jcbsews Is it REALLY that hard for folks just to be decent to others? Apparently these days, not so much
    via KakaakoKid
  • 06
    liveswithcats1 Does anyone else wish there had been a hockey team or late-practicing drum line on the floor he put her on? Double-Low-1577 Me!!
    via livewithcats1
  • 07
    SonicScott93 She doesn't want to put her bag on the floor, but she will slam it down on a counter. May I ask, the counter. Was it made of marble? You know, the thing that's just as hard as the floor (harder if it's a carpet floor there)? Double-Low-1577 It is definitely a hard surface. If the items in the bag were glass they would have broken from the force.
    via SonicScott93
  • 08
    Own-Scheme7314 You can always evict an aggressive guest from your property at any time. It's a private business, her hostility may not bode well for her stay. I've personally made the aggressive guest wait while I stepped into the back office and called my boss and asked what to do. Your bosses are not your friends, they get paid to deal with this sort of
    via Own-Scheme7314
  • 09
    vape-o THANK YOU for putting her room where she so richly deserves! DieHard Rennie Her slamming the bag down is almost irrelevant. She shouldn't have been approaching the desk at all when another guest was already there. It's a complete violation of privacy.
    via vape-o
  • 10
    Gatchamic This is one of those times I'd be hella tempted to add a zero or two to their authorization. Wanna be rude? Hope you don't need that CC during your stay...
    via Gatchamic
  • 11
    Own-Scheme7314 If any guest begins to act like they're about to have a tantrum physically I go ahead and ask my boss if they should be allowed to check in. Whatever actions they CHOOSE can be penalized.
    via Own-Scheme7314
  • 12
    Fresh2Deaf In some cultures it is bad luck to put your purse on the floor. Doesn't excuse her being rude just passing that along. TimesOrphan Not to put off your point, because on its own, you're right. But in the same vein, in most of those same cultures, being rude and obnoxious is seen as not only bad karma for the person making a scene, but also the entirety of one's family.
    via TimesOrphan
  • 13
    They'd rather their arm fall off from holding a heavy bag, than either being rude or putting their bag down on the floor. That said - OP mentions there are other spaces (tables and the like) where she could have put her bag, if needed or necessary. So as you say, it doesn't excuse her. This lady, at the least, deserves no sympathy - and the cultures you're alluding to wouldn't let her behavior slide any more than we should.
    via TimesOrphan

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