'You want to escalate? Okay': Customer support insists they can help customer, customer wastes his own time trying to escalate the matter

Not every customer support worker is reading off of a script. That didn't stop this customer from insisting that one worker was doing that, though! 

Sure, when you call a customer service helpline, you'll have to answer a bunch of standard questions. You might have to tell them your age and address and maybe answer a few security questions. Some customers just have zero time for this, though. Even though answering all of the necessary questions probably takes about a minute, a lot of people get so worked up and angry before calling that they're too upset to answer the questions. They're just demanding answers… not realizing that they cannot be helped until they provide basic information. 

Others, like the dude in this story, were being irritating by refusing to try simple solutions. I know, no one wants to be told to turn their computer off and back on again, or to make sure it's plugged into the wall. But some customer service reps literally have to ask these questions before proceeding, and if they don't, they risk breaking company protocols that could cost them their jobs. 

This person shared their story, but commenters focussed on how their company treated them after this call went south. You can read the full tale below and see for yourself how crazy things got with this impatient customer. 

Next, read about the "mass malicious compliance" caused by a manager who told all employees to be in their seats by 9 AM, no exceptions! 

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Author image for Remy Millisky Remy Millisky
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malicious compliance malicious-compliance-reddit malicious compliance reddit customer support tech support computers customers
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