‘Rules are rules? Fine’: Insurance rep refuses to fix customer's broken phone, claiming it's against their rules, customer cleverly finds a way to get a new phone instead

While rules are definitely important and indispensable, surely we can all think of one or two that make absolutely no sense. It could be rules set at your place of work, school, city, or even country, but at the end of the day, those rules are made by other people, and sometimes people make mistakes.

What can you do when you stumble upon a pointless rule like that? Most of the time the answer to that would be nothing, unless you are as resilient and quick-thinking as the person who wrote this Reddit story, which in that case, maybe you can find a few tricks up your sleeve.

This customer (OP, original poster) turned to their insurance rep after they cracked their phone screen. They paid a lot of money for the insurance, so they were sure it would not be a problem to get the phone fixed. However, the rep insisted that OP is not entitled to the repair because they waited too long to do it, and refused to make an exception. OP immediately clocked how silly this rule is, and found a way around it to ensure they got what they came for.

Keep scrolling to read the full story. After you are done, check out this story of an employee who was pressured to call in sick, on Christmas Eve.

Like what you see? Follow our WhatsApp channel for more.

Advertisement

Stay up to date by following us on Facebook!

Tags

customer service insurance tech support employee malicious compliance fix work customers malicious-compliance-reddit technology phone reddit story petty Reddit

Scroll Down For The Next Article

Also From FAIL Blog

'She stole from your daughter': Aunt unilaterally decides her 11-year-old niece is 'too old for dolls,' so she takes her toy collection for her own kids

'She stole from your daughter': Aunt unilaterally decides her 11-year-old niece is 'too old for dolls,' so she takes her toy collection for her own kids

Trending Now

18-year-old café employee told by her new shift lead to stop talking, stops talking entirely, forcing the lead to backtrack: 'You’re not paid to talk, you’re paid to work'

18-year-old café employee told by her new shift lead to stop talking, stops talking entirely, forcing the lead to backtrack: 'You’re not paid to talk, you’re paid to work'

17-year-old tells mother that he doesn't like his 17-year-old stepsister or consider her to be family, parents retaliate: 'I accept her presence, but never felt close to her and never bonded with her'

17-year-old tells mother that he doesn't like his 17-year-old stepsister or consider her to be family, parents retaliate: 'I accept her presence, but never felt close to her and never bonded with her'

New stepmother demands 17-year-old babysit her children because his father said he would if they married: 'My relationship with his wife and her kids doesn't exist really, and I know that [makes her mad] but she was his choice, not mine'

New stepmother demands 17-year-old babysit her children because his father said he would if they married: 'My relationship with his wife and her kids doesn't exist really, and I know that [makes her mad] but she was his choice, not mine'

23-year-old small business owner gets swindled out of being paid, goes to the customer's place and removes his front door: ‘Store wide open in the middle of a busy street.’

23-year-old small business owner gets swindled out of being paid, goes to the customer's place and removes his front door: ‘Store wide open in the middle of a busy street.’

Update: Parents ask 30-year-old to donate $15,000 that she didn't know she had to her 22-year-old brother for his schooling: 'I’d turned down opportunities because no help was available. I just wish I’d known'

Update: Parents ask 30-year-old to donate $15,000 that she didn't know she had to her 22-year-old brother for his schooling: 'I’d turned down opportunities because no help was available. I just wish I’d known'

Entitled landlady treats her 6 tenants as if they’re living in her private daycare, invading privacy, eating their groceries, and prioritizing Airbnb guests, pushing everyone to escape together: ‘we deserve a standing ovation for lasting this long’

Entitled landlady treats her 6 tenants as if they’re living in her private daycare, invading privacy, eating their groceries, and prioritizing Airbnb guests, pushing everyone to escape together: ‘we deserve a standing ovation for lasting this long’

Advertisement