‘She needs customer service training’: Customers arrive at restaurant on New Year's night during closing, leave entitled review and tip 4% despite server's excellent service

Customer service workers often work holidays that other workforce employees have off on. In a perfect world, every individual in the workforce would be able to spend the holidays with their loved ones and steer clear of the Karens and Kevins who often frequent restaurants and retail stores during Christmas, New Year's, and the like.

Unfortunately, we do not live in a perfect world, so many customer service employees have to face entitled customers on days that should be reserved for relaxing and spending time with family and friends. The most important thing to remember as a customer service employee (from a former customer service employee) is: Smile! Even when you really don't want to. The user who posted this story did exactly that when a group of customers came into the establishment right as they're closing, and the customers still had something to complain about.

That's the thing about customer service—you can't please everyone. Someone will always find something to complain about, and in this story's case, the customers ran rampant in a falsified poor review despite the user giving them excellent customer service and allowing them to hang out at the restaurant two hours past closing time. Scroll below to get all the details.

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Author image for Lana DeGaetano Lana DeGaetano
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customer service entitled customer entitlement server karen-customer customers reddit story customer entitled customers server life entitled late customer reddit thread r-entitled Reddit tales from your server entitled people karen customer
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