‘He buys his $20 gloves… and storms out': Kid bursts with embarrassment as his father has a tantrum for being told the store is closed, manager shuts him down

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  • SORRY CLOSED PLEASE COME BACK AGAIN
  • "Customer had a meltdown when I said, in the nicest way possible, 'we’re trying to shut down shop and get out of here'"

    My job is quite simple. I work for a small family business with 2 locations about an hour away from each other. We close at 6:00, so naturally when someone comes in within the 5:45-6:00 windows, we let them know we're closing soon.
  • This guy and his kid came in with 10 minutes left in the day. The cashier up front lets them know we'll be closing soon. One other guy comes in at 5:56 so we let him know we close shortly but he can grab what he needs. He nicely grabs his gloves and cashes out.
  • The other guy and his kid are looking at stuff in the sports. department so I give them the heads up we have about 2 minutes left. They say "okay, thank you" No big deal. At 6:03, mind you I still have to cash the drawer out and wait for everyone to grab their stuff and punch out so I can lock the store up, so I say to the father "in the nicest way possible, we're trying to shut down the shop and get out of here". I only said it because
  • you could absolutely tell he was in no hurry and had 10 employees just standing around waiting to turn the lights off so no more customers try coming in. The guy got mad immediately and says "really? It's not like it's 6:15?! you're gonna do this over a sale?" (His kid tells him to stop) I say "we're not really worried about a sale honestly"
  • Him: "oh yeah? You're a real team player huh?!" Me: "yeah I am, I'm trying to get my team out of here on time" Him: " unbelievable" (muttering non- sensical babble. His kid tells him not to be an a but he tells his kid I'm the a and walks to the counter) Cashier to the guy: "you all good?"
  • Him: "I'm good!" (He's obviously not) Me: "if I really wanted to be an a I could not allow you to pay ' for that" (I could've just let him call me an a but I wanted him to know I was doing him a favor by even letting him even cash out, we've kicked people out for far less than swearing at employees)
  • Him: "Okay, wait til I tell your boss!" Me: "okay, I'm right here? We all let you know we closed at 6:00 and gave you plenty of time, some of us have places to be, families to get home to. You're the only one in the store who seems to disagree here"
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  • He buys his $20 gloves, thanks the cashier and storms out. He gets in his truck, takes his mask off and throws it at his dashboard. Then as he leaves the store he peels off, honking the horn a bunch. I'm glad your horn works man, it was pretty quiet through our thick doors and walls though
  • I finally close the store down and leave, it's past 6:15 at this point but it's whatever, I got to watch a grown man have a meltdown in front of his kid. I hate when customers think employees should stay late for them to shop. I got a dog I gotta get home to, some employees have to drive 30-40 minutes to get home, and one of my coworkers ordered a freaking pizza for pickup. Sorry
  • we don't wanna sit around while look at gloves and you sweatshirts while our cars are all running cause it's cold af outside I have a bit of rule when it comes to the customers. If you're nice and cooperative, I'll go out of my way to help you. I've done it for many customers. But if you're gonna make mine and my coworkers life h I, it's out of the question. I won't even help you at all
  • TL/DR: guy got ped, tried to tell me "it's not like it's 6:15" as if we don't all have lives of our own, dogs to let out, families to get home to, or food orders to pick up. Don't be that guy, especially at small family businesses. We don't make enough for this crop.
  • Urdnot um If I was that kid, I would be mortified. What a sad human being. No_Two4255 It sounds like that kid has been put through this plenty of times in the past. One day the dad is going to wonder why his kid won't shop with him anymore
  • Select-Government680 As somebody who has a father like this. It is absolutely humiliating. Abnormal-Normal I HAVE been that kid. The combination of embarrassment and not feeling safe is kinda crazy.
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  • lothiriel1 I used to work at this small video rental place in the late 90s. We closed at 9. Customers would come it at 8:57 and say they just needed one movie really fast! Of course they'd start browsing all the movies. Wandering slowly around. So we'd wait until they got to the furthest, darkest corner of the store and shut the lights off. Only the lights by the registers would still be on. They'd get so confused and we'd tell them they were on a timer. No cell phones with flash lights back the
  • NCC7905 Family came at 5:58PM when we close at 6. The doors were locked and we were cleaning up. I walked to to door, unlocked one so I could tell them we were closed. Wannabe-customer: "We just want to book a wedding! It'll only take a minute!" Ma'am, it'll be 6PM by the time I let you in and grab two sample tuxedoes and log in to start a wedding group. I told them to come back in the morning and re-locked the dang door.
  • I kid you not, as I'm headed back to the registers, this dude walked in from the OTHER door (lights were off, security gate was mostly closed) and says that he just wants to look at some shoes. Manager tells him that we're closed at 6. Customer says that he'll just be a minute, and does his thing. True to his word, he was out of the store at exactly 6PM, but I don't think that he had time to look at anything lol.
  • Another time (I work almost only closing shifts), the manager and I were standing outside of the store locking the gate, and this dude who pulled into the parking lock as we were walking out at exactly 9PM gets out of his car and asks if he can make a return. Obviously not, and the manager said to come back tomorrow. In a last amusing (to me at least) instance, I was the last to leave the parking lot. The manager was gone. It was just me putting on an obnoxious yellow rain jacket for the bike ri
  • bags, so I'm guessing it was a return). I respond that I do, and he says "I thought that you all closed at 9". I responded that we do, and he just stands there with his brain cells trying to process the information. I left while telling him to come back in the morning. Last I saw of him, he was still in the store parking lot by the doors, probably not aware that closing at 9 doesn't mean that 9-9:59PM was the last hour of service.
  • Some people just don't understand that a place being closed means that it isn't serving customers anymore, that unless told to do otherwise nobody. is doing returns, nobody is handling pickup orders, nobody is going to help you find an item. As far as the customer is concerned (employee/manager discretion aside), the store disappears at the end of its business hours, even if there are staff inside cleaning up or even one last person being handed their receipt.

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