Entitled customer gets his comeuppance for steamrolling a hardware store employee after the worker destroys the last of limited edition tiles the client needs for a project: ‘He was floored’

Author image for Jesse Kessenheimer
Jesse Kessenheimer • Writer and Editor
Feb 4, 2025 9:00 AM EST

Working in retail can really drive a person to the edge. This flooring store cashier had dealt with his fair share of Karen customers, as most retail workers do, but when the king of all Kevins came strolling into the store demanding he be held above company policy, a seed of petty revenge bloomed in the heart of this customer service pro. 

My dad always taught me to take on an enormous overhead of materials whenever tackling a DIY project. Especially when it comes to home improvement, there's always going broken materials or some other shortage of necessary items that can set back a project for weeks or, in the case of the dude in this next story, potentially indefinitely. There's a reason that you're supposed to overbuy tiles for a flooring project, but after getting snooty with the cashier, this entitled customer doomed himself to fall short of a limited edition tile style—for good. 

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  • Cheezburger Image 10462055168
    via bepslabor

    Broken tiles aside, this customer refused to be reasonable with the cashier working with him. Despite his remarkably patient approach to the client's concerns, this man lost his cool and screamed at the guy processing his return despite company policy. However, when he returned 4 days later to retrieve a few extra tiles for his project, he found they were fresh out. Keep scrolling for all the vindictive details that'll have every retail worker's heart skip a beat with satisfaction.

  • "Oh I have to return your tile do I?"

    This is a few years ago now. I was working for a local flooring retailer. It was a cool job and for the most part the customers were cool. Until one day, let's call him Jonesy, not his name just how I think of him. Comes in and
    via Crusbetsrevenge
  • buys some tile. He buys probably 6 different colors for different areas of the house. I explain at the time if he has any full boxes when he's done we'll take them back and get him a refund. He says okay and leaves.
    via Crusbetsrevenge
  • Cheezburger Image 10462054912
    via maskalin
  • A couple days later in strolls Jonesy and wants to return his tile. Ok no problem until I see that ole Jonesy has brought back 3 or 4 tiles from each of the colors he bought. He has not one single box. I don't have a good way to
    via Crusbetsrevenge
  • return single tiles. I let him know why I can't and what we can't do. Dude immediately goes full boomer and starts raising his voice at me and telling me how we lied and misrepresented our process. After a couple minutes
    via Crusbetsrevenge
  • I'm thinking this is in no way worth it so I just make up some item roughly the cost of his tile and hand him the cash. As he's walking out the door I hit him with the polite, "have a nice day" to which he responds with a couple expletives.
    via Crusbetsrevenge
  • Here is where the malicious compliance comes in. I knew what he returned was the last of those tile colors and we weren't getting anymore in. So I grab one of the loader and have him immediately take them out to the
    via Crusbetsrevenge
  • dumpster and make sure he breaks them in the hope ole Jonesy runs a couple short. A couple days go by and nothing. I was a little disappointed as I thought my plan was awesome. Then about 4 days after he returned his tile he comes in all
    via Crusbetsrevenge
  • frantic and needs more. I let him know that since I only had a couple tiles of those colors | couldn't resell them so they were thrown in the dumpster. But he was welcome to see if there were
    via Crusbetsrevenge
  • any that were still usable. He looked super p ed but couldn't do anything so I took him out to the dumpster and let him look around but all that was left was broken pieces. It was awesome.
    via Crusbetsrevenge
  • Cheezburger Image 10462055424
    via hroe
  • prankerjoker He was floored when he couldn't get any more tiles.
    via prankerjoker
  • SirSlappySlaps Sorry, I don't have any more from your batch. I do have this other batch that costs 20x as much, though, how many do you want?
    via SirSlappySlaps
  • Wildcar_d Haha that's awesome. Serves him right. You were nice and he was a j . Sorry pal!
    via Wildcar_d
  • night-otter There is a reason there is a corner of my garage that has shelves filled with old paint cans, stacks of tiles, wood flooring and a couple pieces of trim/baseboard. Most are from the previous owners, but I've been adding to it as I paint and get areas renovated.
    via night-otter
  • Big Miss Steak Same here. We completely redecorated 18 years ago and there's a small collection of tiles and wallpaper tucked away in the attic.
    via Big_Miss_Steak
  • Duck Giblets Tile installer here, very important to keep spares. With the size of tiles these days 1-2 boxes left over on medium sized projects is a good idea especially if it's a kitchen area.
    via Duck_Giblets
  • Earthquakes happen, things get dropped, cabinetry gets changed. On that note, if a floor is installed correctly, and you drop a cast iron pan.. The tile may end up with a small chip, and the pan will break. Ask how I know
    via Duck_Giblets

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customer service flooring boss worker flooring company employee drama manager job work coworkers tile hardware working ceo employees entitled people karma supervisor harware store workplace entitled Reddit company coworker business entitled people
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