'Apparently, I'm the idiot': Tech support employee dumbfounded after receiving a scathing review from a customer who failed to identify the difference between an iPad and a laptop

Tech support is a wonderful service for technologically illiterate people. However, this customer got awfully condescending with his valiant over-the-phone hero after getting saved from moronic assumptions. 

Usually, when someone's there to help you, it's ill-advised to talk down to them. It's an unpopular opinion with all of the Karens and the Kevins out there, but in my mind, a customer service representative wants to get you off the phone with your ticket item concluded and solved faster than you do. And when the expert on the other line is asking probing questions about your technology, they can only assume you at least sort of know what you're talking about—unlike the Boomer in this next story. 

Caught between the cross-hairs of entitlement and uselessness, this Kevin was unable to identify the difference between an iPad and a laptop, yet blamed his tech support guy for his own shortcomings. Read on for the details of this uncomfortable customer service encounter where a guy makes a fool of himself and has no other way to reset his pride than by leaving a scathing review of his IT guy.

Like what you see? Follow our WhatsApp channel for more.

Author image for Jesse Kessenheimer Jesse Kessenheimer
Advertisement

Stay up to date by following us on Facebook!

Tags

customer service boss worker tech support employee boomer ipad manager job work coworkers working ceo employees computer baby boomers supervisor workplace Tech company laptop coworker business
Scroll down for the next article

Also From FAIL Blog

Trending Now

28-year-old daughter entrusts 30-year-old bestie with baking a cake for her mom's 60th birthday, friend ignores mother's serious almond allergy: 'She could either make a new cake or I wouldn't be paying'

28-year-old daughter entrusts 30-year-old bestie with baking a cake for her mom's 60th birthday, friend ignores mother's serious almond allergy: 'She could either make a new cake or I wouldn't be paying'

01
'They want me to do this at no extra cost': Homebuyers demand seller leaves lawn decor and redo landscaping before move-in, seller shuts it down legally when they threaten to back out of sale

'They want me to do this at no extra cost': Homebuyers demand seller leaves lawn decor and redo landscaping before move-in, seller shuts it down legally when they threaten to back out of sale

02
Person with blindness on a hike with their service dog has a startling experience with a cyclist, yells out 'I'M BLIND!' but regrets it, Internet assures her she's in the right: ‘Don’t ever feel bad!'

Person with blindness on a hike with their service dog has a startling experience with a cyclist, yells out 'I'M BLIND!' but regrets it, Internet assures her she's in the right: ‘Don’t ever feel bad!'

03
Father takes $9,000 of his 19-year-old daughter's money over 4 years, infuriates his GF: 'I did not do it out of greed'

Father takes $9,000 of his 19-year-old daughter's money over 4 years, infuriates his GF: 'I did not do it out of greed'

04
Mom refuses to control her 8 and 5-year-old children in a movie theater, ignoring other theater-goers' protests: 'They’re kids. I can’t keep them still. If you don’t like it, you can leave'

Mom refuses to control her 8 and 5-year-old children in a movie theater, ignoring other theater-goers' protests: 'They’re kids. I can’t keep them still. If you don’t like it, you can leave'

05
18-year-old, oldest of 3 siblings, calls out her mom and 16-year-old brother for "parentifying" her and forcing her to be a de facto parent to him and their 12-year-old sister: 'My mom laughed'

18-year-old, oldest of 3 siblings, calls out her mom and 16-year-old brother for "parentifying" her and forcing her to be a de facto parent to him and their 12-year-old sister: 'My mom laughed'

06
Advertisement