Entitled customers try to give busy jazz bar server sass because they "know the band," little do they know she knows them better: ‘They even performed at my wedding…’

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  • "Grumpy guests get humbled"

    Entitled customers try to give busy jazz bar server sass because they "know the band," little do they know she knows them better: ‘They even performed at my wedding…’
  • Sorry for the format, I'm using my phone. I work in a restaurant that does jazz nights a few days a week and we have some wonderful bands who come to play.
  • As we get so fully booked we only take reservations for food and request guests to order at least a dish and a side for the free jazz performances.
  • It was a very busy Friday night, I'm talking every table is full with no room at the bar upstairs.
  • Turning people away who don't have bookings. I hear that a couple of the band's friends are coming to sit in my section, however they may not order food.
  • My first interaction was when they had just sat down, my manager got them watered. I walked by with stacks of plates in my arms and they impatiently waved in my face and asked me if they can order wine with me.
  • With a sweet smile on my face, I looked down at my plates and held them out slightly to show them and said "shortly, yes!".
  • I went straight over there, and took their wine order, I was met with such an attitude, as if they had already decided they were going to have a rubbish time.
  • They ordered a cheaper wine. I went to the bar to find the wine, bar is flooded with cheques.
  • Entitled customers try to give busy jazz bar server sass because they "know the band," little do they know she knows them better: ‘They even performed at my wedding…’
  • I went back down to help my other 5 tables, everyone else was loving me and enjoying their evening.
  • I'm walking by with more plates when the husband asks me with annoyance where his wine is.
  • I explained I went to check but the bar is very busy and they had other drinks to make as well, but I will be sure to check again very soon.
  • I go over with the wine, it was not a long period of time, just how it is when it gets busy.
  • Now just for some context, I love helping people have a good time and my name is ALL over the reviews, to the point my manager said he's sick of just seeing my name there.
  • I'm excellent at my job, I take it very seriously, I am still a little bit autistic and sometimes I don't know what to say in confrontation.
  • I've even had lunch with the band a few times out of work, they even performed at my wedding.
  • Entitled customers try to give busy jazz bar server sass because they "know the band," little do they know she knows them better: ‘They even performed at my wedding…’
  • Back to it, I ask if they want to taste the wine blah blah blah. As I'm pouring they ask in an exasperated manner if I'm new, I say "I'm actually an OG here, I don't suppose you've heard of (my name)?" Their faces drop, "yeah." I respond "well I'm (my name), it's a pleasure to meet you both." They still had food menus and cutlery but at this point I had had enough of their misery.
  • To this day, this is still the best thing I've ever said to a rude table, my autism was holding the phrase 'wining and dining' in my head.
  • I just asked them "so, are we just whining tonight?" They didn't give me anymore attitude from that point and even tipped appropriately.
  • For anyone in the service industry, don't pander to these types, they just aren't worth it, let them be.

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