'I'm not a computer person': IT department refuses to walk incompetent employees through basic tech issues, claiming it's 2025

In 2025, it's hard to justify not having basic computer skills in a modern office environment.

Yes, we understand that some folks have lived longer than the existence of the internet. Of course, everyone deserves grace and patience as they learn to adjust to modern technology. Still, there are some folks out there whose incompetence and inability to learn have absolutely nothing to do with their age.

In this office environment, a small but mighty IT department had instilled a simple, user-friendly process for reporting technical issues. Tech support requests could be submitted via email or over the phone, but according to this author, there were still a handful of individuals who refused to fill out those requests on their own. They needed their hand held every step of the way, including describing the problem they were having.

To combat this, the IT department decided to band together and collaborate with HR in order to enforce mandatory tech training. That way, these entitled coworkers wouldn't be wasting the IT department's valuable time with non-issues that they could easily fix themselves. You'll have to guess how this mandatory training turned out…

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_{Image is representative only and does not depict the actual subjects of the story.}
While it's understandable that some folks have developed an anxiety and a fear of what to do when there are technical difficulties, a refusal to listen and learn is the real issue here. After all, these are the kinds of coworkers who would not show any sympathy if the roles were reversed and someone constantly needed their guidance.
"It's great when HR has IT's back"

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via Flipsnack

_{Image is representative only and does not depict the actual subjects of the story.}
via speddie23
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