Woman refuses to change her 3-star online review after going to a beginner's ceramics-making class, and being forced to do an extensive clean-up of the whole art studio afterward, owner insists she remove the review: 'It could scare people off'

Business reviews can make or break the prosperity of any company…whether a newbie on the business scene, or a well-known establishment. When your company revolves around the experience of others, it just so happens that those experiences actually matter. So it's essential to ensure your customers have the best ultimate experience when using your brand or service…Because if not, oftentimes it becomes your word against theirs. And unfortunately, others are more likely to listen to buyers than the sellers… 

This woman went to a ceramics-making class at a small art studio with a group of friends. Their day was filled with a great deal of fun and learning. That was until clean-up rolled around…and instead of hanging up their aprons and organizing their own stations, they were forced to pull up their sleeves and get mopping and scrubbing (of the whole studio)…This was not in the lesson's brief, and she thought it would only be right that other potential customers knew that, too.

Author image for Emma Saven Emma Saven
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