Online handbag seller refuses to send bag to entitled customer after they demand a refund for two past orders, leading to a dispute on the site: ‘I decided to cancel the order’

Who doesn't love online shopping?

In the past few years, you would be much more likely to find me browsing through different online stores on my phone, than at the mall or any other physical store. If I can avoid shopping outside of the comfort of my home, I would. I don't want to tire myself by walking from store to store, carrying different clothes and accessories to the fitting rooms, getting disappointed by everything, and leaving the store empty-handed. It's just not doing for me anymore.

Instead, I like sitting on my bed, pulling up my laptop, and scrolling through my favorite stores online. I can spend as long as I want building the best shopping carts ever, finding everything I want, and ordering it right to my doorstep. And if something arrived that I wasn't a fan of? A 10-minute return process gives me my money back and ensures I still have peace of mind.

When I have to return an item, I always try to be respectful and helpful to the person on the other side of the transaction. Even if the item was not what I expected, or even if it is damaged, there is no reason to make everyone's life difficult by acting entitled or making unreasonable demands.

That is not the case with the customer in the story below. It wasn't even that they were acting entitled; it simply seemed like they were trying to scam the seller. Twice, they ordered a bag, and twice they demanded a refund for their order. The first time, they agreed to return the bag before getting the refund, but the second time, they refused. This led the seller to the conclusion that this customer doesn't have the best intentions, and they decided to block them from any future purchases on the site.

Unfortunately, this didn't stop this customer from making another account and trying to order a bag for the third time. That time, however, the seller reconsized the customer's information, and canceled the order before they even sent them the bag. This was not handled well by the customer, who went on the site to complain about the seller's refusal to do any business with them.

Should the seller have given this customer a third chance, or were they correct in how they handled this situation? Scroll down for the full story.

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