Hardware store employee gets 30+ copies of a refrigerator manual delivered to a customer's house because she's too impatient to comprehend snail mail: ‘I started calling Maytag twice a day’

There are a few, rare moments in every retail employee's career where they get the opportunity to be wholly and completely compliant with customer service policy, while also making a customer pay for their rudeness: This is one of those moments. 

A hardware store employee sold a clearance sale refrigerator to a woman in her 60s, promising to have a fresh copy of the owner's manual sent to her directly from the manufacturer via snail mail. When the woman left the store that day, and he ordered her manual from Maytag, this employee thought that would be the last he heard from the customer. 

Except she started to call them on their personal extension. Every. Single. Day. 

Within 48 hours of sending her off, the salesman had received several furious phone calls from the woman complaining that her manual hadn't arrived yet. Well, ma'am, it's only been two days. Any regular, logical person knows that normal snail mail takes weeks for a delivery, and it was unrealistic to expect a teleported copy of her owner's manual. Alas, customer entitlement knows no bounds; sales reps should be able to make the post office YIELD to their demands, right?

So this employee did what any self-respecting, petty, and maliciously compliant customer service rep would. He made sure that the woman would receive her manual, and then some…

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