Entitled passenger flips out when driver tells him he has to wait 10 minutes, gets banned from apartment housing complex ride service: 'That's unreal'

Author image for Ally Perry
Ally Perry • Writer and Editor
Apr 17, 2026 7:45 PM EDT

It is never a wise idea to bite the hand that feeds you, no matter how tempting it may be.

For most normal, well-adjusted people, treating those who provide us with a service with respect is a total no-brainer. So long as they do their job properly and are reasonably respectful, why should we be angry? It is not like it helps things get done any better.

Unfortunately, anyone who has worked in a customer-facing role realizes that there is a startlingly large cohort of the population who do not seem to share this logic. All they care about is getting every last thing done to their exact and often unrealistic specifications, and somebody or other is going to suffer if that doesn't happen (spoiler alert: it rarely does).

It is difficult to be an employee in this position. You can't talk back for fear of professional consequences, but the customer truly believes they are always right. Depending on the behavior, though, it is sometimes possible to take action so that they do not bother you in the future. Nobody should have to deal with people like this in their job, even if some individuals seem to think that is the case.

 

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  • An older man strapped into the driver's seat of a car takes a call on his cell phone
    via Getty Images (Unsplash+)

    An older man strapped into the driver's seat of a car takes a call on his cell phone

    Image is representative only and does not depict the actual subjects of the story.

  • A driver who worked for a housing complex once faced a badly behaved customer who quickly escalated what should have been a simple interaction. He told him that because he was driving another resident, he may be ten minutes late picking him up from his location.

    The passenger didn't like this and proceeded to cuss him out and tell him that he was going to be reported to his company. Instead, the driver let management know what was happening and ended up picking up another passenger. The rest was a solemn lesson in why you should always treat those transporting you places with respect.

  • Entitled Guy demands I cancel someone else's ride to ensure that he doesn't have to wait 10 minutes. Threatens to falsely report me to my boss when I say no.

    Sometimes when I read stories of people acting ridiculously entitled I wonder, "do these people really exist?"
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  • Then I stop and remember that I have encountered people like this in my real life and that I really shouldn't be that surprised.
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  • Anyway, my job is sort of like a chauffeur at a housing complex. Living here gives you access to the ride service. Nothing like Uber. Only resisidents can use it. People book rides in advance for things like doctor's
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  • appointments, then I drive them there. and back home, and they dont have to pay. It's a simple job but can sometimes get very busy and im the only driver.
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  • Because of this, there can be delays on pickups. I try to keep wait times to a minimum, but sometimes I'm dropping off a client while another is finishing up across town, so one has to wait a bit. The vast majority of my clientele are perfectly fine with waiting an extra few minutes for a free ride.
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  • Enter Guy Fakename. Guy already has a reputation for being very demanding and has been impatient with me before. And I have another doctors appointment booked around the same time as his. As part of the procedure when I have two appointments close to each other, I ask him, "So how long do you think your appointment is going to be?"
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  • Guy says, "I don't know, *but you are gonna wait for me outside.*"
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  • He says this in a tone that will brook no argument. It is very clearly his *I'm going to get my way* voice. I was already cringing inside because I knew what was coming. I inform him that, unfortunately, I had another appointment that I had to get to, but that-
    via Slightly_Sane_
  • "So you mean I'll have to wait?" He growls (literally), interrupting me with the same tone as before. I tell him that he *might* have to wait *if* his appointment finishes before I drop the other client off at their doctor.
    via Slightly_Sane_
  • "That's f-ing unreal!" he shouts. "F-ing unreal how you treat us", "you can't be f-ing serious!", and "I can't f-ing believe you." etc. After ranting like this for a bit, Guy demands to know if I was serious again and pauses to wait for an answer.
    via Slightly_Sane_
  • I tell him that yes, he *may* have to wait. MAY.
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  • "I'm telling your boss all about you. You better f-in' believe i will, *buddy*. You are going to wait. I dont care what else you got." At this point I can see I'm not getting anywhere, so I tell him, "I am not going to continue engaging in this conversation." He says,
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  • "D in right you won't. Better believe it." He says this like he'd just won the argument, then sits there huffing with his arms crossed until I drop him off.
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  • I immediately call my boss and report him for being aggressive, threating to make frivolous complaints about me, and demanding I cancel another client's ride. Boss tells me to cancel his pick up and that they would take care of it (love my boss btw they take my safety very seriously). I go and drive the
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  • other client (who is a patient and sweet old lady who always expresses her gratitude for the service), then write a detailed report about what happened and send it in.
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  • Funny enough he did sort of get his way. My Boss went and picked him up so he didn't end up waiting when he was done after all. Apparently, he was meek as a mouse on the ride home and didn't mention me once. It was too late though. He may have been bluffing about reporting me, but I did not
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  • hesitate about reporting him. Boss and Manager read my account, took into consideration his already less than stellar reputation, and banned him from the ride service indefinitely.
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  • He later tried to go over my head using an inside connection he had to a board member to make a complaint against me and they took it quite seriously. We had to relitigate the whole thing and it was pretty scary. Thankfully my Boss and Manager both went to bat for me and reiterated their defense. Upper management took my side and the permanent ban was upheld.
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  • To this day (this occurred about 2 years ago) Guy still glares at me and flips me off when he sees me. I also know that he lies about what happened to try and muddy my name in the community. Most people know what he's full of though.
    via Slightly_Sane_
  • Remember, all of this happened not because I told him he would have to wait an extra 10 or 15 minutes after his appointment. It happened because | told him he *might* have to wait.
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  • Funniest part of the story is that the timing ended in a way that he wouldn't have had to wait had he not flipped out like that.
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  • Oh and the indefinite ban is and always has been contingent upon him making an in-person apology to me, with witnesses, where he specifically acknowledges the threat he made. My boss let me set those terms. He knows those are the terms to regain access to the ride service. If he ever does agree
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  • An older man strapped into the driver's seat of a car looks at his cell phone
    via Getty Images (Unsplash+)

    An older man strapped into the driver's seat of a car looks at his cell phone

    Image is representative only and does not depict the actual subjects of the story.

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