Couple pays $1,180 for 3-day food and music festival, organizer cancels it 36 hours before opening refuses refunds and says “All purchases are final”: 'They’re claiming that giving us future admission is enough.'

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  Woman covered in glitter, wearing festival clothes and smiling. 

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• I think we have officially reached the point where companies are becoming way too comfortable hiding behind fine print and expecting customers to just accept whatever happens. And honestly, in today’s economy, refusing to refund someone more than $1,000 for an event that literally never happened is crazy work. This couple didn’t buy a random mystery product online or take a gamble on whether they would enjoy the experience. They paid $1,180 for a very specific three-day food and music festival that had a date, a location, vendors, performers, and an entire weekend planned around it. Then, just 36 hours before people were supposed to walk through the gates, the organizers canceled everything because vendors and performers backed out. And somehow the solution was not, “We’re sorry, here is your money back.” Instead, it was basically, “Don’t worry, your tickets can be used for some future event that doesn’t have a date or location yet.” I’m sorry, but that is not the same thing. A ticket to an event that may or may not happen next year is not a replacement for the experience someone already paid for.

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  People sitting on green grass during blue hour, surrounded by tents.

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  A group of white tents placed outside on green grass at night.

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  Couple looking at a silver laptop at night.

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  Young couple sitting down looking at a silver computer at night in their living room. 

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• What really gets me is how the organizer suddenly hid behind the terms and conditions once the whole thing fell apart. Sure, people click “I agree” when they buy tickets, but come on, there is a massive difference between accepting that a lineup might shift or a schedule might get tweaked and signing up for a company to cancel the entire event and still walk away with thousands of dollars as if nothing happened. And let’s keep it real: if the customer had pulled the plug on them 36 hours before the festival, do you honestly think the organizer would shrug and say, “No big deal, we’ll just roll your ticket over to some mystery event next year”? Not a chance. They would be talking about deadlines, penalties, and every rule in the book to make sure the customer took the hit.

  At the very least, customers deserve the choice. After all, the only thing worse than a canceled festival is feeling like the cancellation came with a $1,180 price tag.

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