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Landscaper Handily Deals With Customer Demanding Her Kids Get Her Discount

People work in any customer facing role see more than their share of entitled and delusional customers who want things that are completely irrational and sometimes literally impossible to achieve. Some of the sweetest ones are when bosses have to step in the completely shut down a terrible customer. Either way, here's a guy who's old customer demanded that her kids get the same extreme discount as her.

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  • 1
    Text - S 2 r/MaliciousCompliance Posted by u/jodakotbe 1 day ago "My children will be paying the me!" same rate as ос L Sorry for formatting, I really don't know what that means. So I'm now the owner of a landscaping business that my father started. He retired last year. He still checks in and helps a lot on the business end of things until I get my footing. We work in a city in south Florida, and about 95 percent of our customers are above the age of 60. My dad has 3 clients that we charge at a
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    Via jodakotbe

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  • 2
    Text - this lady asking us to take on her daughters. I told her if she would like to give them our number I can talk with them and get it figured out. I was going this as a favor to my dad really because adding the two extra properties right now stretches us pretty thin and I'll probably have to help out as well as my cousin who basically manages the crews. Anyone will tell you expanding with a landscaping company is not as easy as it seems and it's bordering along the impossible without proper
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  • 3
    Text - happened. We had a laugh about it and how entitled the people where we live are. Late that night I get the call from the crazy lady. Me: ellooo Her: Let me explain something to you. We have a way of doing things in this town and you just broke rule one. The customer is always right. You told me you would take on my daughters and I expect you to do just that. Me: I told your daughters I could take them on but not at the same rate. I never said I would be charging the same rate. Her: yes yo
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  • 4
    Text - day. Her: hello Me:ellllooooo there mrs (insert old hags name) it's me_your landscaping company calling you back. Her: I hope you have some good news because I still feel slighted. Me: oh I have some news we will be giving your daughters the same rate as you as you insisted. Her: perfect. When can I tell them you'll be over. Me: we'll get to that but we have to discuss your new rates first. Her: what new rates? I didn't agree to new rates. Me: oh well you requested to pay the same amount
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    Via jodakotbe

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  • 5
    Text - thorn in my dads side for so long. He was relieved when I told him about the call. He didn't want me to have the extra stress of dealing with her anyway. Edit: this is a little of topic but This is for those of you upcoming entrepreneurs out there. It's very easy and satisfying to tell someone to go fuck themselves, but my dad lived by a set of business rules that his dad taught him. My mom saw "Dexter" now refers to him as Dexter because of his fanatical obsession with these rules. Rule
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    MinWage
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