This woman told a whopper of a lie, but she wasn't expecting to be called out . Customers learn their behaviors by reinforcement. While it might seem obvious to you to be pleasant to the person on the other end of a phone call , not everyone acts that way. Some folks have been conditioned to believe that the louder and more demanding they act towards customer service reps, the faster their problem will be solved. In reality, as call center workers will tell you, this is almost never the case. M…

Anonymity gives people a false sense of superiority. From behind the screen of their computer or when talking to someone on the phone, insolent customers can feel their audacity levels ramp up to the maximum, spewing rudeness, entitlement, and general inhumanity at whomever stands in their way. Unfortunately for many customer service reps, call center workers, and online banking troubleshooters, their entire career is spent talking maniacs down from the seat of their high horse...

Dealing with your parents' technological challenges is one of the unfortunate realities of being a young person in 2023. Despite having typed and printed out a profoundly specific step-by-step list of how to use the television and various streaming services (including passwords for everything), I still receive calls from my parents at all hours of the evening with incessant questions. Of course, I answer because they're my parents and it's the least I can do. That being said, you would think th…

Bosses tend to think that the rest of the workforce is contractually obliged to bow down at their feet. Whether it's the fancy suits or the overly dressy shoes, anyone in a position of power over their subjugates feels entitled to a certain level of respect in the workplace– even if they haven't earned it.

All good things come to those who wait, even if what you're waiting for is epic payback on your middle school ex-friend. This kid ("Derek") spammed this Redditor's flip phone back when he had a limited data plan and was unable to block numbers. It was Derek's vengeance after an argument, knowing it would cost OP money. OP initially wanted Derek to pay him back for those $40, which at the time felt like a ton of money to him. His parents told OP to let it go. Unfortunately, the art of letting go…

It's 2023, who still steals phones? Back in the era when every iPhone 3 could be resold on the black market for an up-charge and even the flip phone Razr's were valuable, it was a lucrative business, but now there are so many security measures to protect phone owners, it's a wonder that thieves are still motivated to sneak their hands into their fellow citizens's pockets.

This dude clearly didn't listen to the automated message telling customers they'll be recorded during the phone call . He paid the price for that mishap! Working in a call center is a grueling job for lots of people. Just look in the comments, or at some of the many posts to r/talesfromcallcenters, and you can get a peek into the life of a call center rep. Basically, these employees clock in and take dozens or even hundreds of calls per day. Depending on their place of business, they're probabl…

There is a certain etiquette when you're on a long train ride and in close quarters with other passengers. Talking loudly on the phone for hours on end is not up to code. If you go down that path, you can expect retaliation and feedback. It could be small such as your fellow passenger rolling their eyes or politely asking you to stop. However, the response could also be petty. In this instance, the response was severely petty. This Redditor shared all the ways in which he ensured that his fello…

Once you work in retail, there is no seeing the world as you once saw it, and it instead becomes a cold, bitter place, where people carry a sense of entitlement you cannot internally fathom is real. Customer service of any kind is at times, insufferable, but there are phases in life where you go through these frustrating jobs, only to find out that other jobs have those same people, except instead of customers, they are coworkers. OP told the all too familiar story of an entitled and snobby Kar…

Don't you hate it when the texts go green?

Companies just don't get it. They simply don't understand that in order to work peacefully with the people they employ, they need to stop forcing employees to heed rules that are so out of place, it isn't even funny. When companies hire contractors, they take into account that this is no regular, run-of-the-mill employee who works on the company's payroll, receiving wages and benefits in exchange for following work guidelines. No, no, contractors are much different. See, a contractor is a separ…

This woman made one key misstep while talking to a customer service representative . Calling customer service is not a task anyone looks forward to. Usually, you're contacting them because of a broken electronic or a warranty issue. Or perhaps, like this woman, you're calling about your broadband service. While customer service via phone has improved vastly over recent years, it's still a slog to wait around on hold for hours, especially if they're playing hold music. Worse still is when they p…

It's your job as a parent to try to raise your kid right. You try to instill good values and push them to be kind, hardworking, and to follow the rules. But of course, kids definitely do not always follow rules, especially when they're young. This person remembered a funny tale from when he was in elementary school . He did something to annoy his father, though neither of them can recall what the incident was anymore. So u/Zylly's father decided the best course of action was to take away all hi…

Happy Tuesday, people with parents! This week, we've collected the absolute peak of unhinged parental texts for you. It's not quite fun or funny, but for anyone with awful parents , this collection is a little too relatable. Not to dump on any individual reading this article, but I'm not in contact with either of my parents. And that's a good thing! Sure, it'd be nice to have family members to call my own, but that's what your friends' parents are for. Thanksgiving with a friend's family always…

There are a lot of actions that people commit within our society that defy unspoken common etiquette. Well, not even unspoken, sometimes people just refuse to abide by established etiquette . I'm no saint, but I try to be as respectful and decent to the individuals around me as possible. You definitely have a few specific pet peeves. Myself? Well, I'm not a fan of littering, you should always clean up after your pet and understand the common convenience rules for operating within a grocery stor…

As a sales person, this employee still has to field a lot of customer service calls . Due to a mix up with the phone systems' phrasing, lots of confused customers get sent to u/d**nknife's phone line. They shared one story of a customer who just could not understand what they were paying for on their phone plan . I guess the customer isn't always right after all. If you've ever talked to someone who's worked a customer service phone operator job, they'll tell you that it takes some strategy. Th…