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![Text - C (Customer): "Yes, hello, this is [his name]. I just woke up to my wife and kids complaining there's no internet and the television isn't working either." Me: "Oof, that's quite inconvenient. I'm going to have to check where the issue might be and try and fix it." C: "Thank you." He gave me his postal code and house number, I confirmed his details and ran a scan on his address. There was absolutely no signal. So I needed to do a basic troubleshoot with him, first. Me: "Do you know where](data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEAAAAALAAAAAABAAEAAAI=)
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Belligerent Customer Won't Cooperate With Tech Support
Sometimes you're having a conversation with a human being that you otherwise thought was perfectly rational, and not prone to fits of blind and entirely irrational rage, and then they pull a fast one on you. This particular customer opted for being a waking nightmare. Fortunately, the tech support employee who fielded the situation kept their cool, and it all worked out in the end.
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