Man Repeatedly Bullies Insurance Company, Loses Everything

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mattstaff
Nov 30, 2020 2:00 PM EST

Anyone who has ever worked a customer service job will tell you that the gig is already hard enough without the Karens and other rude folks of the world going out of their way to make the day that much worse. This particular jerk sounds like he was going to keep being a toxic, belligerent hassle until someone served him up the reality check he needed. Oh boy, did everything come undone for this guy after that moment. 

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  • 01
    Text - r/ProRevenge + Join u/draconian1429 · 2d 3 2 3 O 5 3 2 1 NEVER bully your insurance company, or you lose your franchise Hello all. Excuse any poor grammar or spelling, I'm on mobile. TLDR at bottom This story comes from a friend of mine, Sarah, and has been building for almost 5 years until it all came crashing down over the last week. A few things to note before I get into it: Sarah works at an insurance company, dealing with a massive nationwide delivery company (her company insures all
    via u/draconian1429
  • 02
    Text - • Over the years, Sarah had seen her fair share of anger from callers. Mostly justified, or people letting off steam at the anonymous voice on the other end of the phone. She's learned not to take it personal • She a absolutely despises the owner of one particular franchised depot - Dick Onto the story. We start in 2016. Dick is the franchisee of a vehicle depot for Delivery Company. Meaning he's sort of an owner, but the company CEO could take away his ownership if they feel like it. I'm
    via u/draconian1429
  • 03
    Text - Dick calls in for the first time, to talk to Sarah about a claim one of his drivers is making. Something simple - reversed into a wall, minimal damage, but claiming to get the vehicle repaired. Dick starts ranting and screaming about how dare he/ his driver be expected to pay an excess (standard). Sarah has dealt with people like this all her career, so she just deals with it as she always does. And so it continues for 2 years, with Dick bullying and abusing any call handler when he calls
    via u/draconian1429
  • 04
    Text - One of his drivers had been in a really bad accident. Nobody was seriously hurt, but the van was badly damaged. So while it was being repaired, Sarah organised for a hire van. Dick goes to the hire company to collect the van, and he's asked to make a £1 payment by debit/credit card to secure the vehicle. I'm pretty sure it's so the hire company can just charge it for any damage caused while on hire, and is an industry standard in my country. Dick doesn't like this. He argues with the hire
    via u/draconian1429
  • 05
    Text - Everyone is working from home (yay, lockdown) and most people understand this. Everyone except Dick. He must be having a particularly bad day, because his tantrum about how useless Sarah and her company is descends into personal insults. Sarah, having an equally bad day, decides that now is the moment she will get revenge on this guy for everything he has put every claim handler through. So she requests a copy of the recording of the call (all calls recorded for safety, complaints and cal
    via u/draconian1429
  • 06
    Text - 2. Dick's boss, simply stating that is behaviour is unacceptable, and the next time he tries to speak to someone at Insurance Company that way, they will end the call. 3. Every listed CEO or board member of Dick's company. She wanted all of them to know just how vile this man was. Then, today, she gets the call she's been waiting for. A representative of Delivery Company has called, wanting to apologise for everything Dick put her and her team through.
    via u/draconian1429
  • 07
    Text - He also gives the best news - Dick has been downgraded from Franchise Owner to a lowly delivery driver. His lovely pay package, benefits, annual bonus, and company-funded car (a brand new Merc, for anyone interested) have all been taken away. He now earns a little over minimum wage, 60 hour weeks to pay his bills, with his reputation in tatters. If he doesn't meet the standard for delivery drivers within the next 3 months, he'll be fired. (Sarah also learned from someone she knows in the
    via u/draconian1429
  • 08
    Text - Sarah hasn't yet met the new franchisee, but if I know her, she'll make it clear that she's the one who ruined Dick's life, and she isn't afraid to do it again if the new guy doesn't treat her and her colleagues with respect. Lesson: don't be a dick to call centre employees. TLDR: Dick abuses call centre staff for 4 years, loses big job, nice car and wife. EDIT: First, thank you all for liking, and especially to those of you who have given rewards. Second, I want to emphasise for those wh
    via u/draconian1429
  • 09
    Text - Third, for the person who pointed out the description of 'lowly delivery driver', I should have made this more clear. This is in no way demeaning the job these wonderful people do - it's how Dick always described the position when he called. 3.7k 3 133 1, Share
    via u/draconian1429

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