Guy Lies On CV, Tech Support Fail Ensues

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mattstaff
Jun 13, 2021 9:00 AM EDT

Our hearts really go out to anyone who has to work a customer service gig in the technology industry. You end up encountering all kinds of hopelessly clueless individuals when you work tech support. Seriously, it's a wonder that these people have made it as far as they have in an era that's basically reliant on technology. If this quick tech support tale got you going, check out some more moments of technological gore over here. 

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  • 01
    Font - r/talesfromtechsupport + Join u/Electricalmodes · 13h Guy who lied on his CV Short We had a guy join our IT team, only 5 of us for a company of about 1000 around the country. He was meant to be an escalation point for myself and another member so we didn't have to go so high up for help. dude was so bad I couldn't believe it. he didn't understand how AD worked or 365 or anything.
    via u/Electricalmodes
  • 02
    Font - He shipping out laptops without power supplies, he's setting up phones without MDM on them, he's creating accounts on the wrong domain... he spent like a day changing the settings on an iPad so it looks "pretty" and "easy" for the users (despite our guide telling us to STANDARDIZE as much as possible to provide easier support). Anyway this is the funniest one. A user had a problem with her printer so he went to the user and checked on her PC. He decided to image her PC. slightly disgruntl
    via u/Electricalmodes
  • 03
    Font - he checks the printer, no messages, he checks the PC... GRRRR he images the PC AGAIN. walks away and leaves for the day. leaves a note in the ticket saying that he has imaged the PC and that the user is annoying?? wtf?. User cant print the next day at which point he escalates it backwards to me? (he is meant to be senior to me by about $15,000).
    via u/Electricalmodes
  • 04
    Font - User had just been selecting the wrong printer as our printers are not easy to identify by names... (fixed that). printed and was success. she then asked about her acrobat pro which i had to reinstall, reset her account password and login, some macros for excel needed to be set up, she spent the rest of the day getting her bookmarks back, and getting the PC back to how she liked it. felt bad for her, at least she hadn't saved work on C: because he just imaged it without even asking her lo
    via u/Electricalmodes
  • 05
    Font - pj_20 · 10h I worked at a company with an IT "specialist" like that. He was based out of Georgia and traveled to many sites in several states. We called him "Kill Bill" because (a) his name was Bill and (b) his solution to EVERY problem was to reimage the machine. I made sure to NEVER escalate an issue to him. G Reply 623 3
    via u/Electricalmodes
  • 06
    Font - blahblahbush • 9h The IT department at a company I was contracting to got a new IT manager. Didn't understand AD. Didn't understand why account creation had to wait on the IT guys in another country (multinational company). Didn't understand why phones couldn't just be ordered and sent directly to the user - "Why can't the users just do the MDM themselves?" Didn't understand that in order to image a laptop, you had to have a viable image for that model machine, and didn't understand why s
    via u/Electricalmodes
  • 07
    Font - Didn't like the scheduling software and wanted to change it (no can do - multinational company). Didn't understand that in order for a SIM to function in a mobile broadband stick it had to actually be activated. The list goes on. One of the guys said he was "seagull management" - fly in, make a lot of noise, leave. on everything, then And sure enough, after a few months of generally pissing everyone off and turning the IT department into show, he quit and went back to his previous a compa
    via u/Electricalmodes
  • 08
    Font - Runandfix • 9h Dear lord. This brings back a rush of memories of a place I worked a few years ago. There was a guy who would reimage computers without asking, delete systems from SCCM instead of removing them from collections. My favorite thing he did that showed how little he knew though was this: We used HP computers which required (at the time) to press f12 to initiate a PXE boot for imaging, then another press of f12 to actually start the imaging process. He would stand and just press
    via u/Electricalmodes

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