‘You Should Treat a Customer With Respect!’ : Entitled Lady Grabs Worker by the Arm, Demands Refund for Ice Cream She Already Ate

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    Font - Posted by u/bohemiank" ler 21 hours ago "I want a refund, this sundae is too thick!” Medium
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    Font - I work at one of those fancy milkshake bars that make the crazy milkshakes you see on Instagram and folks, I have seen the depths of human depravity. People absolutely lose their shit at our store on a regular basis over orders, so we are instructed to be very clear with customers on what exactly they're ordering. A grandmother came in with her two grandchildren, and her grand daughter ordered a sundae. I made sure
  • 03
    Font - just ice cream because the flavor she picked was pretty thick. She confirms she wants the sundae. I place their order and then we hit a massive rush, so I continued taking orders. About thirty minutes after they order, the lady comes back up to me and shoved the jar of half eaten ice cream in my face. She has that entitled old person look as she smugly tells me her granddaughter's sundae was too thick and the girl refuses to eat it.
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    Font - Surely she deserves a refund. I tell her sales are nonrefundable and she gets in front of the very long line of customers and orders me to get my manager. I gladly did so, and the lady was unable to tell us what her order number was, but I confirmed she got a sundae. She gets angry and refuses to leave. It has been fifteen minutes and customers are getting pissed. My manager gave her a
  • 05
    Font - half off discount to get her to go away, which drives me NUTS, but I start heading to the back to get away from her and do dishes. She walks up behind the counter, grabs my arm, and says "That wasn't so hard was it? Next time be more considerate of the customers." Okay, lady. Next time, order the thing you actually want.
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    Rectangle - nickfarr 20 hr. ago "Customers are people who pay for what they order. You're a thief." 987 Reply Share
  • 07
    Font - squittles 16 hr. ago I love this and I am going to steal it. Since nepotism is real at some restaurants and I'm a princess who benefits from that, I am going to try really hard to use this tonight.
  • 08
    Font - pax_penguina · 19 hr. ago wait wait wait, she grabbed you forcefully? and she kept all her teeth in her mouth? wow, big respect for your restraint op Reply Share 227

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