For some people, it's not actually winning that makes their gears hum—it's thinking they've won. Let's be honest… they're so singularly focused on winning that they probably don't even realize what it is they were actually arguing about in the first place. The fact that they're not getting what they want doesn't matter as long as they feel like they've won.
This is a problem you will run into time and time again when you engage with the masses in a retail or customer service role. When you're dealing with so many people in a day, you're bound to encounter one of these people who needs to feel superiority over the people serving them, choosing to make every small issue into a rather large one simply to feel as if they have gotten their way.
This Karen was one of those customers—demanding to have this coffee shop's minimum transaction fee waived. She insisted that the manager had done it for her repeatedly—not realizing that she was actually being charged the minimum transaction of $5.00 for her $4.40 coffee each time.
One might argue that charging $4.40 for a coffee when the store's minimum transaction fee is $5 is a little… shortsighted. In fact, there are actually grounds for a reasonable argument here. However, the fact that Karen was so smug about having won an argument against a fifteen-year-old and completely blind to the fact that she was actually being overcharged every day makes this act brilliant—if not slightly unethical.
Probably worth noting here as well that the manager is actually wasting their own time by repeatedly making it so that they have to deal with this repeated problem.
See excerpts of this thread below. Next, check out this other coffee shop Karen who got her wish when the barista complied with her demand.
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