Redditors Share the Most "Sir, this is a Wendy's" Moments They've Ever Experienced With Customers

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Ally Perry • Writer and Editor
Aug 23, 2023 8:00 PM EDT

It's no secret by now that customer service is the ultimate trip. The amount of people who act entitled or just straight up deluded when they're paying for goods and services is a bizarre and all-too-common phenomenon. 

While it's rarely pleasant to deal with, these occasions often make for funny stories after the fact. In restaurants, stores, and life in general, there are a lot of individuals guilty of taking things too far when they get the wrong end of the stick.

This is something that made for a hilarious discussion in an AskReddit thread. In it, Redditors shared things they had witnessed or experienced that recalled the immortal nonplussed customer service meme "Sir, this is a Wendy's". Each of these stories feels like it has its own fascinating backstory, but we're left with the mighty confusing aftermath that some poor underpaid soul had to deal with. Humanity is crazy. 

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  • 01
    Font - r/AskReddit u/deadmoby5.1d What was your "Sir, this is a Wendy's" moment?
    via deadmoby5
  • 02
    Smile - lukemercer 1d G 10.0k I was working at McDonald's and this lady said "can I get the Wendy's 4 for 4?!" I said "ma'am this is a McDonald's" and without a moments hesitation she replied "indeed it is can I get a Big Mac?"
    via lukemercer
  • 03
    Font - AlternativeAcademia 1d 10.4k I work for a CPA office that is in an office park with a couple doctors offices. One day a guy came in only speaking Spanish, so I grabbed my Spanish speaking colleague to translate. He talked to the guy in the lobby for a few minutes, then the guy left and my coworker came back and asked if that was a joke or we put someone up to that. Apparently the guy explained that his testicles were extremely swollen and painful, he was looking for one of the doctors off
    via AlternativeAcademia
  • 04
    Font - Das Goat 1d 18.7k I was in Lowes one morning right after they opened. There was a woman at the service desk having a complete melt down yelling and screaming because Lowes didn't have a licensed contractor there at the store for her to hire. She apparently woke up that morning and decided she needed a deck like that same day and thought she could just go to Lowes and have someone immediately start building a deck. It was dead so I stood with the cashier listening to the show. They ended u
    via DasGoat
  • 05
    Font - lordgabe92again 1d Had a guy come in to my place of work yesterday pissed off because he issued his payment date and had to pay extra to turn his phone back on. He said something along the lines of "it was due at midnight and y'all aren't open at midnight so how was I supposed to pay?" I calmly explained that we are open until 7:00 pm every day but Sunday and he screamed "Well unlike you I actually have a job!" At my job. Whilst doing my job. 3.6k
    via lordgabe92again
  • 06
    Font - originalchaosinabox 1d 16.9k Work in radio. Got a call on the contest line one time. "Yeah, I need a hotel room," said the caller. "OK. How would you like me to help you?" "Well...book me one!" "You're aware you called a radio station's contest line, right?" "Yeah. Don't you book hotel rooms for rock stars when they do a show in town? Book me one!"
    via originalchaosinabox
  • 07
    Font - hayleexh 1d 3.5k I worked at Wendy's throughout high school and some lady ordered a burger meal at the drive thru. Over an hour later she comes back to the front counter, slamming the burger on it saying it was cold. I checked our receipts and told her she ordered over an hour ago and that burgers aren't meant to stay hot for that long. She said that was absolutely unacceptable and how dare we serve her a burger that gets cold. She then proceeds to ask me for my full name and details so s
    via hayleexh
  • 08
    Font - Sunshine030209 1d 6.4k Not one specific moment, since it happened all the time when I worked at Ulta. 79 ... "I'm looking for this lipstick" shows me Sephora brand lipstick "We don't sell that, but I can show you something similar!" "No, I want this specific lip stick, don't you sell it?! Well where can I buy it?!" "At Sephora m'am"
    via Sunshine030209
  • 09
    Font - noblemile 1d 3.9k ⇓ I've told this story tons of times to my friends/family because it's one of my favorite Domino's Stories. This happened somewhere around 2017-2018. .. One day it was really slow at work at Domino's. I was still a relatively new Insider (only a few months in to what would be about 4 years) and still in school, so I was hoping that it would stay slow so I could go home so I can cheat on my math homework, play some League of Legends, and get some sleep since my school sta
    via noblemile
  • 10
    Font - "DON'T YOU KNOW THEY PUT HUMAN EMBRYOS IN COKE?!?!" "I'm sorry??" She then spends the next SEVEN. MINUTES. Running down pretty much every major conspiracy, from human embryos in Coca-Cola to Flat Earth to the moon landing being faked, etc. If you think of a pre-COVID conspiracy, she hit it. And she tied it all up in a neat little bow of "It's all the Jews." I'm stunlocked. The only words that can come out of my mouth are .... so no on the drink?" "Coke Zero please. :)" I guess the Zero me
    via noblemile
  • 11
    Font - LordMoody 1d G 16.7k I'm a high school teacher in Australia. I had a parent rail me out that I wasn't teaching their daughter how to do her taxes. I'm a history teacher.
    via LordMoody
  • 12
    Font - Swimming-Trifle-899 1d I worked in a local cafe/newsstand/convenience store type spot. We also had a ticketmaster outlet for a bit. Our small town had an annual concert that usually ran two or three nights. It was really popular with the local folks, so it brought in a lot of foot traffic with people buying tickets (my boss was honestly a small-business mastermind). That was the extent of our involvement - we sold and printed gate passes. ... 4.2k On night one of the event, I was closing
    via Swimming-Trifle-899
  • 13
    Font - She then went on a wild rant that we needed to do... something?...about the noise, since we sold tickets. She wouldn't let me off the call, and was going berserk. I told her I was going to disconnect, since we had nothing to do with the event or the noise. She called back multiple times, and finally I just let the phone ring...was still ringing when we locked up. MA'AM ARE YOU OK?
    via Swimming-Trifle-899
  • 14
    Font - NucularOrchid 1d 14.1k A man come into my tattoo shop once and asked for a massage with a happy ending. Was like "err this is a tattoo studio not a massage palour" and he just stood there like "yeah? I know" as if tattooists are synonymous with sexual masseuse.
    via NucularOrchid
  • 15
    Font - TenPoundsOfBacon 1d Uber driver ... 11.8k Once had a girl I picked up from a karaoke bar that was obvious upset/distressed. Asked if she was okay. "Yeah, I just did karaoke" "Oh? That's pretty cool" "I did a song for my dad that died a year ago" "Awe that's sweet of you" Nothing else was said until I got her home, which was only a couple blocks away. As I pulled in this is what she said. "I'm not going to give you a bad rating for this BUT you could have been more emotionally available fo
    via TenPoundsOfBacon
  • 16
    Font - I just said "I'm ...sorry?" And had to stop myself from bursting into laughter. I felt bad for her of course but that was just the most ridiculous thing I've ever heard from a passenger. Especially prefacing it with "I'm not gonna give you a bad rating for this but..." Second story Picked up a lady, she was distressed, I asked if I could do anything for her and she said "not unless you can take back the last forty years of my life” It was a very silent awkward ride.
    via TenPoundsOfBacon
  • 17
    Font - 91 SpecificLook7215 1d G Went to drive-thru at a Wendy's and the person taking the order said welcome to Walmart. I was really confused and I heard laughing and he said I'm so sorry he works there too and was on autopilot. ... 25.3k ⇓ Avenntus 1d Missed opportunity for the uno reverse card. Imagine saying "sir, this is a Wendy's" as the customer. ... 20.7k
    via SpecificLook7215
  • 18
    Font - deafbitch 1d 4.0k ⇓ I worked in an ice cream truck, a tweaker came up to the back (the rear doors were open), and tried to buy weed from me while I was serving customers. I had to explain to him I was not selling weed. ... Later on he ambushed my truck when I was leaving the park, stood in front, hit the hood a couple times with a piece of metal, and then when I was driving off, threw said metal and shattered one of the side windows on the truck.
    via deafbitch
  • 19
    Font - SuperstitiousPigeon5 1d. E... G I automate dumb buildings with temperature controls systems. Something I get a lot is, all of this equipment was working before you touched it, now none of it works. The best ones, and my favorite ones are when we get that call on a unit we haven't even touched. "Unit 1? You're calling about unit 1?" "Yeah, it was working fine before your guys touched it and now it's not running." "Okay, well we started working on the other side of the building first, and w
    via SuperstitiousPigeon5
  • 20
    Font - imposter_syndrome88 1d 14.6k I work as a facilities manager for a company with a few hundred locations around the country. Back at the end of 2020 I was having trouble getting in touch with a vendor we had a contract with to do some work around one of our offices. Nothing big. I figured he just ghosted us, so I began looking for another vendor who could take over the work. After 2 months of radio silence, vendor 1 calls me out of the blue and was clearly very drunk and crying at 1pm on a
    via imposter_syndrome88
  • 21
    Font - Classic-Problem 1d ↑ 9.8k ⇓ Closing shift at a Starbucks, was like 10pm at night and this couple come inside and walk up to me at the front counter saying, "The deli across the street is racist towards white people." I really had no response besides just standing there for a few seconds before saying, "...did you want to order something...?"
    via Classic-Problem

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Tags

customer service karens wtf funny stories public funny story customers askreddit restaurant wrong wendys karens in the wild Reddit funny store
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