Customer Goes Off On Employee Over Service, Manager 'Fires' Employee

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    Manager: You're fired. Customer: Wait, I didn't mean it, don't fire her. Manager: We pride ourselves on the best customer service.
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    AITA for pretending to get fired when customers get a temper with me?
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    I am a high schooler with a weekend job at a coffee shop. My coworkers who work weekends are: James - the owners son, he goes to my school. He's a shift manager but it's not a real formal thing, he's a friendly guy. Danielle - A college student who sometimes works weekends too. So sometimes customers will come in and just be angry about such little stuff. Like literally blow up about nothing. I
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    dunno if theyre in a bad mood already and looking for someone to take it out on or what, but it's a lot... Like how sad so your have to be to be a grown- man taking your anger out on high school and college kids. So James and I were joking about having a little fun with them and hopefully getting them off our backs.
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    So one day I was at work and some guy was having a temper about how we don't make the coffee hot enough... Which I couldn't do a thing about because I gave it to him right out of the machine. So James came in and was like "sir is there a problem here" and the guy started ranting at him too. So he was just like "OP, this is unacceptable, you're fired."
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    I started acting real sad, like "no please don't fire me, my family needs the money, I need this job, pleaseeee" and he played up being a hard- , telling me to take off my apron and leave. The angry guy started to backtrack, like "It isn't that big of a problem, you don't need to fire her over it. I didn't mean it" and James was like "No, we pride ourselves on the best customer service"
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    Of course after all that drama I still had my job, we were just acting. And we've done it a couple times, whenever a customer will lose their temper at Danielle or I, James will storm in and "fire" us. And almost every time, the person who had come in angry will apologise and say that they didn't mean it. It's kind of satisfying, making people realize their actions might actually have consequences.
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    Anyway, I was telling my friends from school about this and a few of them thought it was a mean prank, to let someone go away thinking they'd gotten someone who desperately needs the money fired. AITA for this joke?
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    pamela271 4 yr. ago Enthusiast [8] This kind of reminds me of a video on youtube where a kid (teen) goes to a barber for a haircut and I can't remember what the prank was but his intention was to prank the barber with some kind of shock reaction prank. Well, someone had told the barber about what the kid had planned so the barber had his own prank planned.
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    When the kid did his prank, the barber faked a heart a k and "d d" right there on the barber shop floor. It was hilarious. I know this isn't the same thing as OP post but for some reason it made me remember it.
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    flople 4 yr. ago Is this a good idea? I know if I see a manager or lead fire an employee in public I would think less of the business and management. And likely get my. Coffee elsewhere. You may be indirectly costing the business by doing so. May not be a big deal to you, but to the owners of a small business it can do harm.
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    givingyouextra 4 yr. ago ESH I doubt your boss will agree that it's amusing that you're trying to teach customers a lesson. For one thing, you're trying to make irate people uncomfortable and will likely lose the shop business in the future.
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    Remember if you can win over a customer who complains, and genuinely try and make an effort to solve their issue, you might get a good tip or even a regular out of it.
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    [deleted] 4 yr. ago NTA. That's hilarious, plus it shows people that there are consequences for their actions. They really could very well get someone fired for something stupid someday.
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    ChildishForLife - 4 yr. ago Partassipant [1] Do you at least tell them afterwards that it was a joke? Or at least try and be like "This is what your actions could cause?" Like, i'll be honest sometimes I just have bad days and can be salty/mean to people, and afterwards I feel really guilty.
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    But to leave thinking that they actually got some teen fired? Idk, even if its "justified" cause they were being I would still say YTA.
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    FlowRiderBob - 4 yr. ago YTA. A guy complaining about the temperature of the coffee doesn't deserve to be tossed the guilt of getting someone fired. Don't get me wrong, I laughed...but I'm an :) I
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    Quantizeverything. 4 yr. ago YTA. This behavior is ridiculous and customers will eventually realize that you're lying to them.
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    Miracle Donut. 4 yr. ago YTA but justifiably. As a person who spent a lot of time in retail and food service I wish I could've done something like this. Also be really careful about pulling this sort of prank you may never know who might be watching you might actually end up in real trouble.
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    MyName___YourName 4 yr. ago Enthusiast [6] Good for you, hopefully they learned that yelling at retail workers isn't like yelling into a void online. It can have life-altering consequences for people and they should think twice before making a huge deal out of something that either doesn't really affect them or isn't that important. So NTA. This is the dream of retail workers everywhere.
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    Sugar_mags 4 yr. ago My boss literally did this to a customer who complained about me refusing to do something illegal for them! It was less funny because I wasn't in on it until AFTER he left, though....

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