‘Update my website!’: Client calls IT support after engineer's report doesn't match the facilities description of their website

People working in technical support have seen a lot of funny cases over the years, and this case is definitely one to remember for the IT manager involved.

OP was working for a large pub company based in the UK, in which their chief role was second-in-line support for retail applications. One client opened a ticket after an engineer had come and checked the facilities of their establishment, only to send out a faulty report, leading to the website displaying a facility that the establishment claimed not to have… A pool.

The client wasn't having it, and after a few more checkups, they finally met their match on the phone with OP. They were furious that they had reported the issue 3 times and that the website still said that they had a pool. OP did what IT does… Which is to find the real problem, as opposed to the assumed problem. Scroll down to find out what it was, and then for more, check out this story about a woman who canceled her roommate's $400 phone plan after they had refused to pay half of a huge $1700 bill in repairs for the apartment.

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tales from tech support tech support retail facilities engineering it system update swimming pool pools website digital it support company report retail application engineer
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