‘We got a 2nd refund’: Third-party booking service and hotel screw guy out of $600 and makes his party sleep in the basement, ends up getting double the refund

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Elna McHilderson • Managing Editor
Jan 21, 2024 9:00 PM EST

Sometimes something very very annoying has to happen to you so you can get rewarded with something very very awesome. For instance, when a huge multi-billion company finagles hundreds of extra dollars out of your hardworking hands, but then due to them being entitled and impolite, you end up getting thousands of dollars in return. It's called karma and it tastes so so sweet. 

Take for instance, this commenter on a Reddit post about a guy trying to get a Priceline refund. The post was about a guy who booked way in advance through Priceline to stay in a hotel for an entire month, but once he got there, there was no reservation. The commenter shared his story about how Priceline almost tricked him out of money, but all's well that ends well. The reservation made through Priceline had "booked them two rooms," but upon arrival, there was only one. The hotel gave them some BS excuse, and they ended up having to sleep in the basement and then pay an extra $600 to get another room later. They were so upset, the complained to Priceline. 

The third-party booking service eventually sent them a full refund about a week later, but then additionally the hotel gave them a full refund. The guy tried calling them and doing the right thing, saying he already got a refund, but the entitled hotel management decided to ignore him and never call him back. So, c'est la vie, that's an extra few bucks in hand, baby! Like this story? Read about this Karen getting put in her place on an airplane. 

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  • 01
    "I figured I did my due diligence and left it at that."
    via Hashoo Foundation USA via Flickr
  • 02
    Booked thru Priceline, cancelled by hotel
    via u/Fancy_Region_1844
  • 03
    chickennobeans 13 hr. ago Several years ago we booked a hotel through Priceline for NY (2 rooms for 5 of us). We arrive close to midnight and find out they only have 1 room on the reservation. We
    via u/chickennobeans
  • 04
    show them the Priceline booking and they confirm it says 2 rooms, however the reservation the hotel received only shows 1 room. Since it's close to 1am now they were able to give us a 2nd room in
    via u/chickennobeans
  • 05
    the hotel basement but told us we'd have to leave in the morning since they were booked. The next morning we
    via u/chickennobeans
  • 06
    spoke to a manager and he told us Priceline uses a middle man to book the hotels (not sure how accurate this is). So from
    via u/chickennobeans
  • 07
    Priceline to the middle man it said 2 rooms, but from the middle man to the hotel it got screwed up and got sent as 1 room.
    via u/chickennobeans
  • 08
    We had to leave and book another room that day which cost us close to $600 extra. Priceline said they would refund the stay minus the one night.
    via u/chickennobeans
  • 09
    They refunded us about a week later but then we got a 2nd refund from the hotel also. I called the hotel 2x to let them know of the extra refund but each time the manager never called us back. I
    via u/chickennobeans
  • 10
    figured I did my due diligence and left it at that. Never used Priceline for a hotel after that.
    via u/chickennobeans
  • 11

    Original Reddit Post:

    I know, I know... but already did it! I booked my flight to Florida directly, and then booked a bundled hotel and rental car for 1 month with Priceline. Arrived in Florida and I picked up the car with no issue. Then drive 2 hours to the hotel.
    via u/Fancy_Region_1844
  • 12
    Try to check in, and they tell me that "the reservation was canceled after their manager spoke with a Priceline manager, who was supposed to contact you." I call Priceline who have no record of this, but who now verify that the hotel is indeed cancelled. All they can do is offer
    via u/Fancy_Region_1844
  • 13
    a full refund, plus $146 for my inconvenience. I say well I'm stranded 2000 miles from home with no place to stay for the next month. What I need is a new place to stay at no additional cost to me. The supervisor (who is by now involved) states she'll see what she can do and call me back within 30 minutes.
    via u/Fancy_Region_1844
  • 14
    Her answer when she calls back is that there are no rooms available. Mind you, I've given them the entirety of southwest Florida to check- not limiting it a particular city at all. So again, all they can do is offer a full refund plus $146. Or, 'escalate' to their investigative team and get back to me via email within 24 hours.
    via u/Fancy_Region_1844
  • 15
    So I have booked a fairly sketchy hotel for the next 2 nights so I have a place to sleep while this gets sorted. Does anyone have any suggestions as for how to proceed? Of course, my original deal was fantastic- that's why I booked it. I'm sure there are rooms available somewhere, just probably not as cheap as my original deal... TYIA
    via u/Fancy_Region_1844

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hotel reservations service industry story failblog hotel drama dinning hotel work hotel services frontdesk refunded travel planning what goes around comes around entitled people karma pay back happy ending justice served entitled hotel frondesk hotels r-entitled Reddit priceline third party booking service full refunds karma entitled people service industry
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