‘We got a 2nd refund’: Third-party booking service and hotel screw guy out of $600 and makes his party sleep in the basement, ends up getting double the refund

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    "I figured I did my due diligence and left it at that."
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    Booked thru Priceline, cancelled by hotel
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    chickennobeans 13 hr. ago Several years ago we booked a hotel through Priceline for NY (2 rooms for 5 of us). We arrive close to midnight and find out they only have 1 room on the reservation. We
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    show them the Priceline booking and they confirm it says 2 rooms, however the reservation the hotel received only shows 1 room. Since it's close to 1am now they were able to give us a 2nd room in
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    the hotel basement but told us we'd have to leave in the morning since they were booked. The next morning we
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    spoke to a manager and he told us Priceline uses a middle man to book the hotels (not sure how accurate this is). So from
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    Priceline to the middle man it said 2 rooms, but from the middle man to the hotel it got screwed up and got sent as 1 room.
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    We had to leave and book another room that day which cost us close to $600 extra. Priceline said they would refund the stay minus the one night.
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    They refunded us about a week later but then we got a 2nd refund from the hotel also. I called the hotel 2x to let them know of the extra refund but each time the manager never called us back. I
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    figured I did my due diligence and left it at that. Never used Priceline for a hotel after that.
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    Original Reddit Post:

    I know, I know... but already did it! I booked my flight to Florida directly, and then booked a bundled hotel and rental car for 1 month with Priceline. Arrived in Florida and I picked up the car with no issue. Then drive 2 hours to the hotel.
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    Try to check in, and they tell me that "the reservation was canceled after their manager spoke with a Priceline manager, who was supposed to contact you." I call Priceline who have no record of this, but who now verify that the hotel is indeed cancelled. All they can do is offer
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    a full refund, plus $146 for my inconvenience. I say well I'm stranded 2000 miles from home with no place to stay for the next month. What I need is a new place to stay at no additional cost to me. The supervisor (who is by now involved) states she'll see what she can do and call me back within 30 minutes.
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    Her answer when she calls back is that there are no rooms available. Mind you, I've given them the entirety of southwest Florida to check- not limiting it a particular city at all. So again, all they can do is offer a full refund plus $146. Or, 'escalate' to their investigative team and get back to me via email within 24 hours.
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    So I have booked a fairly sketchy hotel for the next 2 nights so I have a place to sleep while this gets sorted. Does anyone have any suggestions as for how to proceed? Of course, my original deal was fantastic- that's why I booked it. I'm sure there are rooms available somewhere, just probably not as cheap as my original deal... TYIA

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