Submitting requests to your landlord for basic maintenance and repairs is pretty similar to trying to get reimbursement from an airline for that hotel you had to book when they stranded you in a strange city because of maintenance issues. And that similarity is that it's impossible; try and plead as you might, it's never going to happen. They're both going to ignore your request for as long as possible while redirecting and gaslighting you, just hoping that you give up and stop asking them.
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Still, there's something to be gained in all of this: if your landlord refuses to repair the things they're obligated to repair, who's going to care when you get free laundry? Fair is fair, after all. And, that's what these tenants got when their landlord refused to do simple repairs in their apartment. After being repeatedly ignored and threatened for their maintenance requests, when they discovered a loophole they decided not to say a word.
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