'Sir, you've eaten nearly the whole box': Manager saves employee from salty customer upset over his meal

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  • 01
    BURGERS and FRES
  • 02
    Maliciously Compliant Manager
  • 03
    This happened a few years ago, whilst working for a famous chicken fast food place, our store was in a food court, so customer complaints were always face to face, and gee some people could be plain TL;DR at the end :D
  • 04
    One night I was working and this particular customer had ordered a chicken burger and large fries. About 15 minutes after making their initial order this person came up to me complaining that his fries were too salty and wanted some new ones.
  • 05
    Sure thing sir can I have your chips so I can throw these out and replace them. (Now we were required to ask the manager to approve all refunds, but when it was busy and someone was complaining about fries, it is easier to just throw the fries away and replace them. Its not as if we are replacing a 21 piece feed.)
  • 06
    The customer handed me the box and there was probably 10-15 fries left in the box.
  • 07
    Me: Sir, you've eaten nearly the whole box. C: I was hoping that they would get less salty as I ate them...
  • 08
    Me: I can't replace these. C: Yes you can, there's fresh ones behind you. Me: No worries I will just get the manager to process that for you.
  • 09
    I call my manager over and he listens to the customer's story about the salty fries. The manager also argues that there is only 10-15 fries left and if he had brought the whole box back we could have given him a new large fries.
  • 10
    Anyway this customer starts getting louder about his fries and how we need to fix his problem.
  • 11
    My manager looks at the customer, tips the fries onto the bench counts them, turns around counts the same amount of fresh fries into a new box and hands them back to the customer.
  • 12
    The customer looks absolutely stunned and turns around and walks off whilst I walk to the back of the store in fits of giggles at my manager's malicious compliance.
  • 13
    TL;DR: customer thought fries were too salty and wanted us to replace the 10-15 remaining fries with a fresh box. My manager counts how many fries are left and replaces only that many.
  • 14
    Watmel Niiiice. I'd happily work for your manager judging by this.
  • 15
    Internal_Fortune OP He was a great guy, would drop staff without cars off on midnight shifts even if they were in the opposite direction. Was always calm
  • 16
    and respectful even if we did mess up. I quit my job there to get work closer to home and regretted it every shift I did.

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