Impatient customer follows store manager outside the establishment to pay for her meal, manager bites back and calls out her presumptive demeanor

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Jan 17, 2025 10:00 AM EST

A busy night in a restaurant is both similar to winning the lottery and attending your own funeral. Money might be flowing straight into your pocket. However, the chaos that comes with customers, especially the overly-needy ones with entitled attitudes, never feels worth it at the end of the night. Too many customers think that simply because of their customer title, they are free to act without morals and manners. At the end of the day, we're all human and deserve equal amounts of respect. If respect is not given, don't expect to receive any of it back. That's the way the world goes.

The store manager in this next story explains that it was a busy night for her restaurant. In the thick of it all, she was heading outside to take a breather and make a phone call. It's important to note that there were several front-of-house staff members helping customers in that moment. An impatient customer sees this manager heading outside and proceeds to follow her while waving cash in her hands, simultaneously interrupting the manager's phone call. This happens more than once in the course of 15 minutes, and the manager tells a little white lie to teach this customer a lesson on manners. Scroll to read.

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  • "She is only stunned into silence for a moment, though it's long enough for PB B2 me to go back to my phone call - which she interrupts AGAIN." Steven T. Marchin nagge
    via Unsplash+ (Kateryna Hliznitsova)

    The image does not depict the actual subjects of the story. Subjects are models.

  • "Customer walked outside to track me down, while I'm on the phone, to demand that I come wait on her, when there's staff at the counter serving guests."

    I am not sure if customers have gotten more r de and entitled lately, or if I'm just not used to their sh anymore since I promoted to district manager, but there's something wrong
    via NikkiNeverThere
  • with these people. Like, medically wrong. Who does that? You see a fully staffed business with staff serving customers after minimal waits, yet you
    via NikkiNeverThere
  • remember seeing a person outside with the appropriate logo on their jacket, so you go fetch her?! What the f______?
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  • I'd almost understand if the store was too busy for the current staffing, but there was one person helping lobby guests on kiosk and another cashing out those who didn't use a
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  • card, and handing out drinks. No one had to wait more than two minutes to be helped, and when the crazy women came to fetch me there was like one person waiting to pay, one couple being helped. at kiosk, and no one else who needed a cashier.
    via NikkiNeverThere
  • She had no idea what my situation was. Common sense might tell her that the young woman with her hair styled down and wearing business casual
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  • isn't a crew member, but I guess the logo on my jacket fooled her. Either way, she'd seen me come from behind the counter so I'll accept that she had me down as an employee of this business. She
    via NikkiNeverThere
  • wanted to pay for an order, however, and I'm not sure why she even thought that any random employee would be able to cash her out? I couldn't actually have done so anyway, as I
    via NikkiNeverThere
  • spend half my time telling staff not to use another person's till! She could have been grabbing a cook, a cleaner, a bookkeeper, or whatever.
    via NikkiNeverThere
  • Cheezburger Image 10455321344
    via Unsplash (Priscilla Du Preez)

    The image does not depict the actual subjects of the story. Subjects are models.

  • This is the major disconnect between folks who have worked in a customer service position and those who have not. Even still, many customers unfamiliar with the customer service/Point of Sales tech understand that customer service employees probably know what they're doing more than the customers do.

    Unfortunately for this store manager, the customer she's dealing with doesn't think this way. As the manager mentioned, there was likely only a two-minute wait to be cashed out. Either this customer gets the gold medal in impatience or she just refused to be observant. Either way, the store manager sets her straight in a funny encounter.

  • I was some distance away from the doors, on the phone with a manager at another one of my stores. about a rather serious matter. I'd walked outside
    via NikkiNeverThere
  • for privacy, which I think was clearly conveyed by the fact that I'm walking back and forth on the other side of the parking lot, next to the dumpsters. Though I'm
    via NikkiNeverThere
  • actually a salaried manager who doesn't clock in or out, this woman has no way of knowing that. A reasonable assumption would be that I was on break, so I was
    via NikkiNeverThere
  • pretty startled when this creature walks outside and waves at me, yelling: "Helloooo?". I'm not gonna lie, I knew she was addressing me, but I pretended not to since it was rode as sh.
    via NikkiNeverThere
  • She yells "hello" again so I turn around and start my pacing in the other direction, but I'll be d ned if I don't hear her walking up behind me. As I turn around again for my return journey we come face to face, and the
    via NikkiNeverThere
  • woman looks very aggrieved as she bluntly states: "I have cash". Once again, I act confused, as though I didn't hear, so she repeats herself. My inquiring look is my response to her, and she replies that she needs to pay cash. Pretending to
    via NikkiNeverThere
  • finally understand, I smile and tell her the cashier inside can help her. She is only stunned into silence for a moment, though it's long enough for me to go back to my phone call which she - interrupts AGAIN. She tells
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  • me the cashier is busy. I ask with what, she says another customer. Now I'm ped, so I tell her that I suspect he'll help her as soon as he finishes with the guests ahead of her.
    via NikkiNeverThere
  • She opens and closes her mouth a few time like a fish, and walks away with a huff. As I mentioned, it was a serious phone call, so when the woman leaves five or ten minutes later after receiving her order,
    via NikkiNeverThere
  • I'd only just hung up. I'm still outside, about to walk back in and pausing briefly to read a text. She walks right by me, goes to get in her car, but changes her mind and walks back to me. Again oblivious to the
    via NikkiNeverThere
  • fact that I'm outside the store and otherwise occupied, she plants herself in front of me and demands to know if I'm a manager. I confirm that indeed I am, and she tells me that she wasn't very happy with her visit and surely I knew why. I say
    via NikkiNeverThere
  • that I have no idea. Was there perhaps a problem with the food? She huffs and snorts, and proceeds to tell me that it wasn't right that she had to come outside to find someone to wait on her, and when she did, I'd been r de to her.
    via NikkiNeverThere
  • I ask why she felt she had to go get me when there was plenty of staff inside. She tries to avoid the question, mumbles about a wait, and then says it's looks bad when we aren't all helping customers. I remind hee that everyone inside was helping, and I
    via NikkiNeverThere
  • fib and tell her I'm on break. That stumped her, so she clearly hasn't even considered that possibility. She recovers and says she still didn't like the way it was handled, that I hadn't told her I was on break.
    via NikkiNeverThere
  • I looked at her and said: "You didn't ask"
    via NikkiNeverThere

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customer service entitled customer entitlement karen put in her place karen-customer customers karen-customers reddit story restaurant customer entitled customers annoying customers restaurants entitled reddit thread r-entitled Reddit restaurant work entitled people
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